Field service Engineer

Date Posted: Posted9 hari yang lalu
Salary:
Indonesia
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Job Description

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
As a newly combined company Metso Outotec creates a unique workplace. Combining the strengths of two companies we offer stronger platform for growth and innovation.
This is your opportunity to join the positive change.

Job posting end date: 26 December 2021

The purpose of this role is to provide advisory services to customers and/or third party contractors on existing and/or newly acquired equipment and components.

JOB DUTIES AND RESPONSIBILITIES

Provide technical liaison services between customers and product divisions.
Provide hands-on mechanical service work in the field to Metso Outotec Outotec customers.
Perform technical evaluations and analyse equipment and machine component failures.
Install and commission systems, machinery and associated spare parts and wear material components.
Train and inform customers in maintenance and service of products.
Carry out investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products.
Record, analyse and inform concerned personnel of production quality assurance and Service Manager of status and disposition of customer complaints and claims.
Provide field trip reports in accordance with company standards.
Provide on site supervision to company and customer representatives.
Develop and implement service objectives and action plans with the Service Manager.
Determine customer needs and achieve excellence in service.
Manage projects from time to time ensuring that Metso Outotec quality standards and objectives are being met.
Assist the spares and wears department in compiling parts manuals, recommended parts lists, sales presentation material and any other customer service related queries.
Keep fully abreast with company manuals, technical publications and bulletins.
Ensure that company policy directives pertaining to the QA system are adhered to.
Ensure confidentiality of proprietary company information and operate with the highest ethical and moral standards at all times.
Cooperate with other departments and functions to ensure customer satisfaction is maintained and exhibited at all times.

QUALIFICATIONS & EXPERIENCE

Must be aggressive, assertive and confident.
Excellent communication skill.
Ability to read and interpret documents such as parts manuals, operating and maintenance instructions, and procedure manuals
Must have excellent leadership skills.
Must be team-player and lead by setting examples.
Degree and 3 - 7 years experience

JOB SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required.

SKILLS AND ABILITIES

Ability to works independently to complete given tasks and activities, solving daily basic technical service issues.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to define problems, collect data, establish facts and draw valid conclusions

The purpose of this role is to provide advisory services to customers and/or third party contractors on existing and/or newly acquired equipment and components.

Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.

Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets. We ranked 8th on the 2021 Global 100 list of the world’s most sustainable companies.

Headquartered in Helsinki, Finland, Metso Outotec employs over 15,000 people in more than 50 countries and its sales for 2020 were about EUR 3.9 billion. The company is listed on the Nasdaq Helsinki. mogroup.com, twitter.com/metsooutotec

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Job Detail

  • Job Id
    b0bee647ddc3da96
  • Location
    Indonesia
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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