Position: In Room Dining Supervisor (Full time #529783)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia
Duties and Responsibilities
Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
To be able to lead and communicate with his/her colleagues during the outlet operation
To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.
To assist the Outlet Manager in enabling employees to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
Oversees the set-up and operation of a station/section in a restaurant
Provide services for guest such as order taker, promoting the restaurant food and beverages.
To Ensure that all in-house VIP's list and amenities are registered, and any relevant information is discussed
To overseas and maintain the Mini bars stock/operation.
Provide recommendation and prepare wine choice for the guest.
To co-ordinate the service of food and beverage efficiently and accurately.
To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
To involve with service related to VIP guests
To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
To identify and carry out any specific training and development needs among the team
To perform and check all duties related to outlet opening/closing check list
Perform any other reasonable duties as required by the Outlet Manager
To carry out and supervise daily, weekly and monthly inventory
Responsible for cash float and cashiering
To maintain and order all the store requisition
To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
To maintain all Hotel’s assets
Requirements
Reading, writing and oral proficiency in the English language.
Willing to work a flexible schedule and holidays.
Be a self-motivator and motivator of others
Work in a safe, prudent and organized manner.
Have an in-depth knowledge of food and preparation
Have a in-depth knowledge of wine
Be able to relate to all levels of guests and management.
Have a minimum of 2 years experience in similar position, preferably in luxury environment
Have the ability to handle multiple tasks using time and task management skills.
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Have excellent attention to details and service knowledge
Advertised: 12 May 2022 SE Asia Standard Time Applications close: 25 May 2022 SE Asia Standard Time
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