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Job Description

Design and conduct customer research using reliable methods (e.g. participatory design sessions, site visits, focus groups, benchmark studies, usability studies, heuristic evaluations, and similar approaches) to provide better understanding of customers, give insight into business value, and identify potential usability issues and design opportunities.

Collaborate with business development and product management in executing research and prototyping to define the next generation of business concepts and solutions.

Work together with the UX/UI Team and key stakeholders to develop and conduct research approach & schedule. It is followed by synthesizing findings to inform project team and key stakeholders through suitable documentations.

Collaborate with UX/UI designer to design prototypes and screen mockups & wireframes based on the results of usability testing and customer feedback.

Communicates analysis, recommendations, and potential design solutions verbally and through documentations.

Advocate for the end user by influencing decisions to ensure that product and design decisions are aligned with customer needs and expectations.

Conduct workshop, FGD, and other brainstorming methods to validate ideas and obtain valuable insights for future customer experience development.
Bachelor degree from any field

Minimum 3 years experience in practicing user-centered design and UX development or testing, conducting customer experience research using a variety of research methods.

Preferably has a background in marketing consultant/agency with focus on customer research.

Strong analytical thinking with good interpersonal and communication skills.

Proficiency with one or more usability testing tools or services and journey mapping.

Proficiency with one or more wireframing/prototyping tools.

Demonstrated success in developing creative and comprehensive research strategies to reveal unforeseen opportunities and issues that have a significant impact on product strategy and design.

Demonstrated experience in setting up and executing both quantitative and qualitative research.

Experienced in data analytics to determine CX improvements across digital and offline channels.

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Job Detail

  • Job Id
    b2cb4be80a844cd9
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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