In charge for all overall inbound, inventory, and outbound process
Make a decision for return refund claim
Monitor all transactions on a daily basis, investigate and analyze abnormal transcations
Train and develop agents, monitor individual performance agents
Follow up 3PL Daily Operations
Control and Monitoring 3PL for warehouse fulfillment (KPI and SLA)
Experienced as Supervisor (Inbound, Inventory, Outbound, etc) in related sector (E-Commerce/3PL/FMCG/Retail/Parts) min. 2 years
Able to converse in Bahasa Indonesia and basic English to communicate with external and internal stakeholders