Date Posted:

Salary:

Apply Now Whatsapp to Friend Save This Job

Job Description

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

To handle voice phone inquiry from client during service coverage with excellent service according to Call Evaluation Standard and SOP.
To do Teleprocessing process that includes: Minor alteration, switching & redirection, quit from premium holiday, reprint PRUh&s card and Top up.
To entry all interaction data into HEAT completely, promptly and do maintain to follow up pending Inquiries.
To log in Policy detail on voice logger for every interaction.
To send notification to Digital Service & Correspondence unit for every request from client, including reference letter, payment detail, Cost of Insurance and reprint transaction statement.
To send request, confirmation or question to operations helpdesk (Policy Services, Premium collection, Claim, UW/NB) as a result of interaction with client via HEAT.
To probe client and report on any potential complaint, sales practice and non-sales practice case to Team Leader immediately.
To achieve 85% individual utilization.
To commit with daily schedule from Training Performance Management Unit.
To do the continuous improvement based on feedback from Team Leader and Training Performance Management Unit.
To coach new joiner during tandem session.
Able to response email inquiry from customer.idn@prudential.co.id and pruaccess@prudential.co.id
To deliver service on Saturday.
To submit client data to Team Leader for Customer Index Profile based on jobholder transaction.
To report to Team Leader for any error of CRO tools: voice logger, HEAT, CPU, digital/IP phone.
Perform as Business Continuity Team for PLA’s disaster recovery with responsibility refer to job desk functional BC

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

Related Jobs

Baru Internship Program (Magang) 2022

Jakarta - PostedBaru dipasang

Apply Now

Who weâre looking for â¢ Undergraduate students, preferably in 7th or 8th semester, or just graduate with minimum GPA 3.00 out of 4.00 â¢ Have excellentâ¦
Welcomer

Jakarta - Posted9 hari yang lalu

Apply Now

Minimum experience of 3 â 5 years with international chain hotels. Previous experience within capacity as Receptionist or Front Desk Agent.
Baru Jr. IT Infrastructure Manager

Jakarta - 1 hari yang lalu

Apply Now

Manages vendor in providing the right technical support and services to business. Lead the IT Infrastructure, network, servers, PC, local user support and beâ¦
Baru UX Writer

Jakarta - Baru dipasang

Apply Now

Ensure the quality of output by self and improving the quality over time. You will help shape the overall customer experience and be a part of the Productâ¦
id -

Apply Now

Job Detail

Job Id

beb6f50c337b4863
Location

id
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female

Job Description

Related Jobs

Baru Internship Program (Magang) 2022

Welcomer

Baru Jr. IT Infrastructure Manager

Baru UX Writer

Job Detail

Contact

Sponsored by

Quick Links

Jobs By Industry

Latest Job