Baru IT Officer

Date Posted: 7 hari yang lalu
Salary:
Jakarta
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Job Description

About us

Indonesia is one of the most important emerging markets in Asia, and Ginting & Reksodiputro in association with Allen & Overy (G&R) is a leading international legal practice with a global presence. G&R have been active in representing financial institutions, corporates and the Republic of Indonesia on a wide range of transactions. The firm operates at the forefront of the legal industry. Our deals and cases often make headline business news. With many of our partners acknowledged as leaders in their field, and with all our people demonstrating the highest levels of professionalism, we have a reputation for delivering excellence in all that we do.

We have a culture in which differences are positively valued, and our people are free to be themselves. We are in every sense one global team; supportive and collaborative, but also ambitious and driven. Our capacity to combine these qualities and provide a setting in which our people can thrive is what makes us different.

Department purpose

Our Information Technology (IT) teams consists of IT professionals with expertise on their own and we work seamlessly being the initial point of contact for any IT related issues from strategy, infrastructure to security. We are committed to equip our employees with the best technological tools, software and program to ensure pleasant working experience in delivering high quality services to our clients.

We are looking to expand IT capability in Jakarta to strengthen the IT strategy, infrastructure and security.

Role purpose

The IT Officer acts as an IT business partner – the IT ambassador for the management and the other business departments. As a trusted IT advisor, the IT officer is the primary IT contact to our employees and is responsible for strategic and operational technical supports within the agreed framework of policies and processes locally and globally.

The IT Officer is also responsible for devising strategic IT blueprint for the Jakarta office including short to long term infrastructure plan. The IT officer is driving technological adoption and challenging the status quo to deliver impacts. We are looking for a strategic IT Officer to join our IT department in Jakarta.

Key relationships
  • Work with internal customers and external clients to deliver a professional, customer focused service; prioritising according to the set Service Level Agreements (SLA) and applicable polices.
  • Work with the wider Asia Pacific IT team to ensure a seamless approach to support and security across applications and infrastructure.
  • Report to IT Manager or IT Team Leader to deliver an efficient and effective services and innovative programs.

Role and responsibilities

Strategic Area
  • Engage frequently with the stakeholders to educate and proactively advise the latest technological requirements and changes;
  • Identify areas for innovation in line with the firm’s IT strategy and blue print;
  • Prepare and manage Jakarta annual IT budget;
  • Develop IT related policies and procedure applicable for the Jakarta office;
  • Offer solutions or programs to technical and non-technical problems;
  • Become the first point of contact for Jakarta Business Continuity Management including Emergency Response Plan;
  • Engage and work with both local and regional suppliers to deliver services in line with agreed SLAs;
  • Lead commercial and contract negotiations (including procurement processes) in relation to IT services for Jakarta.

Operational Area:
  • Monitor and maintain documentation of IT assets in a regular and systemised manner;
  • End to end ownership of local IT incidents and requests including progress management to the stakeholders;
  • Manage the Incident Management System in accordance with the SLA;
  • Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems;
  • Carry out agreed operational and specified maintenance procedures of a routine nature including initiates corrective action if processes fail;
  • Meet all OLA Service activity targets in line with performance targets defined for the technology service;
  • Flexible with hours in order to fully support the regional team and to ensure the effective running of the operation outside of working hours as required.

Role requirements
  • Bachelor degree in Information Technology/ Computer Science/ Information System from notable university;
  • A minimum of 6 years working experience in the area of IT strategy or IT service management;
  • Proven experience in business partnering, especially managing executives level;
  • Experience with Microsoft products (office/OS), ServiceNow Service Desk application is a must;
  • Knowledge and experience with Video Conferencing and Audio Visual technology;
  • Knowledge of Service Desk operations, IT best practice, industry trends and digitalisation;
  • Creative and self-motivated individual with proactive and solution-driven mind-set. Knowledge in app development or algorithm is a plus;
  • Strong logic to manage high level projects and troubleshoot in a structured manner;
  • Strong business acumen and hands-on experience in business continuity management to manage business critical incidents and their implications to business;
  • Excellent team players with the ability to establish strong rapports with stakeholders from both local and international;
  • Clear verbal and written communication skills in English and Bahasa Indonesia with the ability to explain technical instructions in a non-technical way.

Qualifications

Ideally the candidate should have the following or equivalent:
  • Accreditation in relevant technologies (Microsoft/Cisco etc.)
  • ITIL V.3 Foundation

What are we offering?
  • You will work in a truly diverse environment and on cross-border assignments.
  • You will experience employee benefits with the most innovative programs and plans.
  • You will benefit from global first-class technical training including soft skills training that will greatly contribute to your career and personal development.
  • You will work in a highly collaborative and intellectually stimulating environment.

Fast-thinking & a self-starter? If you like taking initiative, and think and act like an entrepreneur, G&R is the right place for you!

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Job Detail

  • Job Id
    c0260aff4ec57301
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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