Solution Engineer (Payments)

Date Posted: Posted14 hari yang lalu
Salary:
Jakarta
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Job Description

Intakes and documents detailed and accurate information on customer issues, concerns, and requests for enhancements

Assists customers with completing service inquiries through research, suggest diagnoses using readily available tools, and provides business and operational knowledge to assist in technical and operational support

Clarifies customer inquiries regarding in-place documentation or presentations; may pull and review basic code as needed

Interacts directly with internal customers under supervision and according to established protocols

Collaborates with other team members to facilitate internal consultation process and to answer basic customer questions

Inspires and motivates the team positively to commit to producing excellent customers services to our customers

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About the role

Customer Technical Services Analyst team is tasked to ensure both our newly onboarded customers and existing customers have a smooth and pleasant journey integrating various Xfers' products and services.

We provide process, business, and technical consultation to our customers; We develop and maintain customer support guidelines, metrics, tools, and practices throughout the customer life cycle; We coordinate with other engineering departments to resolve issues and fulfill client service requests within a service level contract; We collect customer feedback and market intelligence and share findings with partners in Engineering, Product, and Customer Delivery; We meet with customers and Xfers team to conduct inquiry reviews and to identify technology or process enhancements
Experience answering and completing basic customer service inquiries

Basic understanding of software patterns and concepts, programming languages, database structures, and related operational protocols

Basic understanding of training materials

Basic understanding of SQL

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Job Detail

  • Job Id
    c0f1f2ce1396b934
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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