SeaBank - Customer Operations (Contract-Based)

Date Posted: 30+ hari yang lalu
Salary:
Shopee
Jakarta
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Job Description

Validate customer’s identity

Listen to customers’ complaints/ feedback, do necessary checks, and consolidate the discussion points into a report

Take required actions (eg. solve on the spot or escalate to respective business units)
Min. D3 from all major

At least 1 years of working experience as an Agent in the contact center

Customer Service oriented

Attention to details and critical thinking

Strong interpersonal and communication skills

Able to act and adapt fast to a new task

Able to communicate in English would be a plus

Good phone etiquette and Have good written communication skills

Comfortable with shifting schedule

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Job Detail

  • Job Id
    c2f0de67b5a4a3a3
  • Location
    Jakarta
  • Company
    Shopee
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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