Date Posted:
Salary:
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Job Description

A Holistic Yoga Alliance Accredited School & Community in Bali is looking for a talented and enthusiastic Customer Service Representative (Part-time) (Remote)

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the company’s developments and apply best practices to areas of improvement
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Stay informed on the latest company techniques and methods

Requirements:

  • Willing to work at night shift every shift
  • Fluent in written and verbal English communication
  • Proven working experience as a Customer Service Manager or related field
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Working knowledge of customer service software, databases and tools
  • Strong client-facing and communication skills
  • Customer service orientation

Job Types: Part-time, Contract

Application Question(s):

  • Are you wiling to work on the night shift?

Experience:

  • Customer Service: 3 years (Required)

Language:

  • English (Required)

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Job Detail

  • Job Id
    c453cf56f80a0e77
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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