Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)
Responsibilities
Answering or making calls to customer to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Requirements
Good communication skills
Good time management and prioritization skills
Problem solving and decision making skills
Ability to focus on details and validation of information
Degree holder
At least 1 year of experience in a Contact Centre environment or other client service related occupation
Primary Location: Indonesia
Job: Others
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Jun 13, 2022, 1:16:23 AM
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