Senior Customer Success Specialist - English Speaker (Yogyak...

Date Posted: EmployerAktif 3 hari yang lalu
Salary:
Yogyakarta

Job Description

Qualification:

  • Minimum D3 any Major.
  • Experience Minimum 6 month - 1 year in Call Center (Inbound, Outbound and Handle Media Social).
  • Fresh Graduate are Welcome.
  • Able to speak in English (Active).
  • Communicative.
  • Willing to work in Shifting Schedule including weekend and Public Holiday.
  • Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

Responsible:

  • Answering an Incoming Calls, Chats and Respond to Emails.
  • Handle Customer Inquiries by Email and Social Media.
  • Provide Customers about Product and Service Information.
  • Identify and Escalate Priority Issues.
  • Documenting All Call Information According to Standard Operating Procedures.
  • Complete All Call Logs.
  • Updating customers profile into computer.
  • Conduct customer surveys to ascertain level of customer service.

Job Types: Full-time, Contract
Contract length: 12 months

Salary: Rp200,000,000 - Rp250,000,000 per month

COVID-19 considerations:
All employees and visitors are required to wear mask. We also regulary clean our office with disinfectant. Vaccination also required and we provided vaccines to our employees.

Ability to commute/relocate:

  • Yogyakarta: Reliably commute or planning to relocate before starting work (Required)

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Job Detail

  • Job Id
    c6a84850b68349c8
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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