Job Description

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.

Working at NTT

Solution design

The Solutions Architect is a consultative technology and solution focused specialist who has the ability to create excellent client relationships with their technical expertise in solutions. In addition to being viewed as a trusted technical advisor to the client, the Solutions Architect will also have responsibility for solution design and business development. The Solutions Architect provides technical support and expertise in analysing client requirements, in conjunction with the client’s current network and system capabilities and ensuring technical solutions will accomplish the client's objectives.

Contribute to proposals

These employees demonstrate strong client engagement skills with clients of a mid-complexity base. This requires the ability to participate or lead in scope of work determination, product pricing and RFP/RFI responses. The Solutions Architect works closely with the Client Manager throughout this process and will also assist in the decision to pursue or abort a deal. They assist with the determination of outsourcing, product pricing and collaborates with the Client Manager to develop an implementation solution.

Proof of concept

A strong vendor relationship is required to ensure an understanding of the vendor’s products business and technology positioning. The individual is expected to manage client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC. To obtain a working client solution the individual acts as a bridge between the client, Engineers and Consultants (technical solution viability) and Project Management teams (project initiation). On all medium sized engagements the Solutions Architect owns the proposed solution and transitions the build / implementation to the delivery team. This means that he/she remains engaged with the client all the way through to the transfer to managed services and returns as “thought leaders” for the next opportunity. All processes should comply with all defined project management methodologies.

Implement solution

Vendor product and technology certification is required. They use their previous technical project lead experience to guide successful implementation of a solution.

Opportunity realisation

Specifically relating to opportunity pursuit the Solutions Architect will:

• Evaluate each opportunity for alignment with Dimension Data capabilities and business policy.
• Prepare the executive summary that outlines all of the information gathered from the client in regards to their needs, as we understand them
• Document the proposed technology solution
• Document the statement of work along with all labour requirements
• Work with the Client Manager to prepare the pricing format that will be supplied to the customer.
• Perform the actual solution design and prepare a parts list outlining equipment to be provided.
• Develop and manage a proof-of-concept as such may be required
• Engage all technical resources required for an accurate solution design.
• Prepare a network diagram outlining the proposed solution
• Document all deliverables and what constitutes a successful completion.
• Verify the proposal’s accuracy and sign off on the final documents to be presented to the client
• Assist the Client Manager during the final presentation to the client as appropriate

Behavioural skills

As corporate citizens they are good team players and exhibit the required level of management skills required from middle level managers. He or she practices two-way communication and listens to understands other’s point of view. Solutions Architects have good analytical and consulting capabilities. They demonstrate the ability to collaborate and communicate effectively with team members, contributing to their success.

Requirements: Education, Training and Experience

• Degree in Information Technology or Computer Science
• Multi-disciplinary IT background, in a large infrastructure outsourcing environment
• Relevant vendor certifications (e.g. CCNP or CCIE)

Experience

• At least 8 - 10 years' experience
• A good understanding of the vast range of IT operations and Dimension Data service offerings
• Thorough experience in products and understanding of industry best practices
• Proven consulting experience
• Demonstrated experience working with backup and recovery systems (BRS)

Personal Attributes and Skills Required

Skills and knowledge

• Knowledge and understanding of IT industry environment and business needs
• Knowledge of solutions capabilities and how the solution is designed to be integrated into the client environment
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships
• Strong communication skills (verbal and written)
• Sound consulting skills and the ability to recognise opportunities for future business within an account
• Assertive in approach coupled with confidence in area of expertise coupled with excellent leadership skills

Attributes

• Ability to persuade, negotiate and influence key stakeholders
• A go-getter with the ability to work in high-pressure situations
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks simultaneously

Next career steps

• TBC

What will make you a good fit for the role?

Standard career level descriptor for job level:

• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments
• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.