Job Description

Why will you enjoy this new opportunity?

VMware is a global leader in cloud infrastructure and business mobility. We accelerate customers’ digital transformation journey by enabling organizations to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

VMware’s Partner Enablement Center of Excellence Team is looking for a Digital Experience Design Strategist to join our global team to create next generation experiences for our 42K+ Partner organizations through our flagship enablement platform, Partner University. We have lofty plans, so we hope you are up for a challenge! You must be passionate, even obsessive about creating innovative experiences that align to our audience’s goals and motivations. Our organization fully supports the creative process and embraces human-centered design so you will truly be able to spread your creative wings and fly. In this role you will become comfortable engaging with a vast array of internal teams and partners, in both small and large settings, to understand their requirements and existing behaviors. You can then tap into your creativity to innovate and evolve the user experience to deliver those requirements and meet their needs.

At the core of what we do are our people who deeply value innovation, execution excellence, empathy, passion, innovation, integrity, and community. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our team knows no bounds. You will be amazed at your opportunity for growth within a global technology organization. And while VMware is a big company, our division feels like a start-up and is fast paced, iterative, exciting, and fun.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Within 30 days you will:
  • Meet your immediate team and cross-functional partners
  • Learn the VMW vision, high-level solution portfolio with product families
  • Familiarize yourself with Partner Connect Program and VMware partner strategy
  • Get acquainted with the existing platform design and future vision
• Within 6 months you will
  • Completed interviews with target user groups to understand user needs/ requirements
  • Produced high-quality solutions through flow diagrams, graphic designs, storyboards, and site maps
  • Evolved implementation of customized experiences for the digital user
  • Provide guidance on the implementation of UX research techniques and testing activities to assess user behavior and how to best drive desired outcomes
  • Designed content management processes to deliver, at scale, the optimal digital experience
  • Defined mechanisms to track and quantify user activity and satisfaction to inform and drive incremental improvements
• Within 12 months you will
  • Be a subject-matter expert in your area
  • Established strong working relationships with x-functional stakeholder teams
  • Developed a plan to implement seamless and consistent user experience aligned to platform goals
  • Ensure platform is at the forefront of industry trends, maximizing opportunities to drive engagement and discovery
  • Perform tests on user interface elements such as CTAs (Call to Action), layouts, target links, landing pages and banners

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Create innovative, user-centered designs through consideration of market research, business requirements, partner feedback, and usability study findings.
• Understand partners and their needs through research and feedback, and market analysis.
• Develop personas, customer journey maps, conceptual diagrams, and content strategies as means to identify goals that will drive the user experience
• Collaborate with Solution Leads to evolve existing designs to support new enablement initiatives
• Gather and evaluate user requirements in collaboration with technical project managers and developers
• Participate in the product development process from definition through design, build, test, release, and maintenance
• Translate ideas into user flows, wireframes, detailed visual mockups, and prototypes to prepare and present concepts to internal teams and key stakeholders
• Design clear, intuitive and delightful experiences for external users
• Facilitate the design process, present, and iterate design solutions.
• Promote a culture of empathy for the end user
• Stay abreast of new and innovative trends in the field of user experience
• Design the information architecture, interface, and interaction flows for the web
• Collaborate with the Engineers and Product Managers and able to quickly iterate on the feedback

Qualifications:

• At least 5 years of experience with a focus on Product and UI Design
• Ability to gather and analyze user requirements
• Story telling - ability to tell simple user stories illustrating solutions.
• Expertise in Interaction design with a strong understanding of User-centered Design process
• Able to create low and high-fidelity mockups to present concepts and finished designs
• Excellent oral and written communication, presentation, and analytical skills
• Possess a remarkably high level of comfort in working closely with Product Managers and Developers
• Good aesthetic sense and attention to details
• Proficient in Figma or Sketch
• Online portfolio with samples of prior work
• Bachelor's/Master’s degree in design, human-computer interaction (HCI), or equivalent professional experience
• Experience with data visualization is a plus
• Strong prototyping skills is a plus

What is the leadership like for this role? What is the structure and culture of the team like?

You will be part of the Partner Enablement Center of Excellence team under the Worldwide Readiness, Assessment, Certification, and Enablement (WWRACE) organization. You will work in a smaller team of 8 people with weekly check-ins with your direct manager, design collaboration sessions, regular team meetings as well as weekly meetings with cross-functional platform design organization.

Where is this role located?

Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You will be expected to live within 0-4 time zones of the primary location.

What are the benefits of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Employee Stock Purchase Plan
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• 40 hours of paid time to volunteer in your community
• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
• Financial contributions to your ongoing development (conference participation, training, course work, etc.)
• Wellness reimbursement and online fitness and wellbeing classes

This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.

Category: Enablement, Engineering and Technology

Subcategory: User Experience
Experience: Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-02-01

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Category : Sales
Subcategory: Field Enablement
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-05-23

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.