Customer Service Manager

Date Posted: EmployerAktif 2 hari yang lalu

Salary:

Jakarta

Job description:

Giving information and helping to solve customer problems
Dealing with complaints
Create an explanation or clarification about all of the complaint and suggestion thru Social Media, Chat Message, Call Centre, etc
Conduct customer satisfaction surveys
Collaborative Branding Activities: organize events and collaborate with distributors
As Bridge between company and distributors/leaders to find information about market situation, problem-solving, etc
Branding Merchandise: create the merchandise that related to the company
Supervise the equipment service progress
Communicating with headquarters to complete the project
Collaborate with other departments (Education & Training, Marketing, etc) to manage reputation, identify key players, and coordinate actions
Preparing monthly reports on customer service progress

Requirement:

Bachelor’s degree in management, communications, marketing, or a related field
Have experience in Direct selling (MLM) or health care or cosmetic or e-commercial or retail or pharmaceutical industry
3 years of experience as a Customer Service Management
Have good Mandarin (is a must) and English skills
Have excellent communication skills
Be polite, confident, and friendly
Understand the needs of customers
Be good at teamwork and able to work on their own initiative
Be accurate and pay attention to detail, even when under pressure
Have good computer skills
Be smart and well-groomed if working face to face with customers

Job Types: Full-time, Permanent

Salary: Rp5,000,000 - Rp12,000,000 per month

Education:

Experience:

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