Respond to user inquiries or complaints from our channel (email/whatsapp/instagram/google play console) to provide information, handle problems and complaints.
Record, document and manage administration of user service activities via Freshdesk.
Solve customer problems and provide win-win solution) for customer issues
Provide regular report for tickets and performance
Service Excellence oriented
Familiar with using e-mail, Whatsapp, Microsoft Office. Plus point if has a hand-on experience of ticketing software.
Able to solve or help user problems via live chat/email.
Able to summarize issues via weekly/monthly report
Able with contract 3 month only (replace maternity leave)
Understands the market, the customer, the business domain, and the varying needs of different types of users, and works with the user group in order to makeâ¦
Stand, sit, or walk for an extended period of time.
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item thatâ¦
