Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

Hybrid

Job Description

Position: Customer Experience, Manager

The Opportunity

This position is doing customer survey and research to get feedback from customers and how to improve customer satisfaction and company initiatives based on customer needs, customer behavior and market trends. The chance is to grow and excel with the company within the Manulife business.

What We are Looking for

  • Bachelor’s Degree in Business, Economic, Management, Engineering or related field (or significant equivalent experience).
  • Experience with projects with cross-functional teams.
  • Excellent communication, leadership, problem-solving and analytical skills.
  • Strong written and verbal communication skills both in English and Bahasa.

What are nice to have

  • Ability to organize and manage multiple priorities and detailed oriented.
  • Minimum of 1 years of working experience in Insurance industry and having CX/UX knowledge.

On the Job You Will

  • Customer Research Framework/Governance for MLI
    • conduct socialization, communication, and collaboration interdepartmentally in regards to the implementation of Customer Research.
  • Customer Research in Action
    • To showcase the value of Customer Research in strategic initiatives.
    • To assist and support related departments in implementing Customer Research.
    • To pass on Customer Research skills in practice to related teams (i.e. Agile squads, project teams).
  • Change Management on Customer Research and Customer-Related Campaigns in MLI
    • To help the organization understand better the Design-Thinking principles (i.e. what value customer/user input brings, why it is important, how it connects to business goal).
  • Customer Platform (not immediate, as this alleviates CX pain points but does not provide significant direct impact to other departments and company strategy)
    • To recruit and select appropriate Respondents for any Research needs.
    • To store attitudinal and behavioral data on a specific customer segment (*).

Our Promise to You

  • You will be exposed to career that bring challenge and opportunity
  • Flexibility to achieve your goal
  • A team which consist of colleagues to work and success together
  • Taking role in impactful and transformative work

Learn more about opportunities with us at jobs.manulife.com

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

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Job Detail

  • Job Id
    cc2f743b20d82992
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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