Job Description

• ASD - Airport Services Delivery
• Surabaya, Indonesia
• Cathay Pacific
• Application Deadline
  30 Jun 2022

Company Description

Cathay Pacific Airways is an international airline registered and based in Hong Kong, offering scheduled cargo and passenger services to over 170 destinations worldwide.

We are deeply committed to Hong Kong, where the Company was founded in 1946. We continue to make substantial investments to develop Hong Kong's aviation industry and enhance Hong Kong's position as a regional transportation hub. In addition to our fleet of aircraft, these investments include catering, aircraft maintenance and ground handling companies, as well as our corporate headquarters at Hong Kong International Airport. Cathay Pacific and its subsidiaries and associates employ 21,000 staff in Hong Kong. The airline's two major shareholders are both Hong Kong companies listed on the Hong Kong Stock Exchange, as is Cathay Pacific itself.

Cathay Pacific is the major shareholder in AHK Air Hong Kong Limited, an all cargo carrier that offers scheduled services in the Asia region.

We are also a founding member of the oneworld global alliance whose combined networld serves over 700 destinations worldwide.

Key Responsibilities

• Execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
• Achieve absolute operational integrity with zero safety defects and security infringements
• Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents

• Supervise and support Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
• Assist to implement innovative ideas and strive to do things differently and better in all aspects of airport operations
• Assist in ensuring and maintaining operational and productivity performance conformance to standards
• Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
• Conduct flight briefings as required
• Willing to take up extra responsibilities (e.g. projects) and work shift duties

• Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
• Support the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
• Give recognition to our highest-value customers (front-end and elite Marco Polo members)

• Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
• Effectively manage flight disruptions and irregularities and support airport management as required
• Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools

• Motivate the frontline team (suppliers included) to enable supportive and collaborative teamwork
• Support the on-boarding process and probation of new hires (suppliers included) as required
• Support and encourage the team (suppliers included) to learn and develop through role modelling, mentoring or on-the-job coaching
• Monitor day-to-day team and/or individual team member performance (suppliers included) and raise suggestions for improvement

• Monitor team daily productivity and flexibility in resource deployment
• Support the Airport Operations Manager to drive down costs in daily operation
• Support station administration duties

• Support the Airport Operations Manager to work with external parties in the best interests of the Company – authorities, suppliers and service providers, oneworld Partners, and other airlines
• Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC)

Requirements

• 
  A minimum education requirement of Bachelor Degree from any major.
• Good command of written and spoken English is mandatory with the local language being an advantage.
• 1-2 years solid Customer Service experience, preferably in airlines or airport servicesAbility to work independently with good decision-making skills.
• Self-motivated and committed leader who enjoys teamwork.
• Strong customer service mentality with strong interpersonal skills.
• Good technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD).
• Good understanding of Company policies and international regulatory procedures and all required local regulatory matters.
• Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations.
• Adapts to and embraces constant change

Benefits

• 
  flexible working arrangement
• comfortable working environment
• good compensation & benefit

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer