Job Description

About the Job

The Visual Designer conveys design concepts into wireframes and high fidelity, quality prototypes that match project requirement, product objective, brand personality and brand language of Traveloka to its users. You will conduct visual audit, visual design research on competitors' products and market trends, using data-driven insights to uncover new ways of visual delivery and provide recommendations to the relevant stakeholders. You also need to visualize new design ideas by creating sketches, build mock-ups, and design prototypes during the development phase of producing visual output.

The Visual Designer is responsible for overall solution of its visual forms; including the ease of use, readability, and visual product understanding to help user complete the tasks in using the product. Therefore you need to posses strong mastery in producing
visual output, either in the format of illustrations, low fidelity to high fidelity prototypes, storyboards, info-graphics, and/or animation/motion graphics. You can visualize concepts in their forms as intended to their stakeholders to ensure design intent is delivered.

To obtain optimal product fit and quality, you need to be able to work on multiple tasks concurrently and deliver on expectations within deadlines, with high level of changes and iterations required. In addition, you need to demonstrate stakeholder management skills in partnering with internal stakeholders to develop high quality creative solutions that meet overall business objectives and goals.

Key Responsibilities

1. Visualize and implement designs

• Clarify the assigned design project scope, including its goals, requirements, and expectations
• Interpret illustrations, computer-aided design files, and/or other modelling data based on the specified project scope
• Translate accurate visualisations from design concepts based on communicated requirements
• Execute sketch, prototypes, visualisations, and mock-ups design needed by the engineers for development
• Create visualisation of user journey using methods and tools such as userflow / storyboard / illustration
• Produce the visual designs and test specifications for new visual ideas and participating in design research

2. Enhance design work

• Execute primary and secondary visual design research for data gathering if required
• Consolidate visual audit and/or visual research findings on competitors' projects and market trends as part of report preparation to be circulated to relevant stakeholders
• Generate ideas for new visual design concepts and prototypes
• Participate in design research and workshop activities for insights gathering
• Prototype and test proposed design solutions and iterate based on the intended design specifications to ensure its readiness to be implemented for launch in its respective platform
• Communicate outcomes of design tests and project implementation
• Incorporate feedback from previous iterations of visual designs into subsequent mock-ups and future projects and design tasks

3. Conduct Usability Testing

• Conduct usability and concept testing of design prototypes in laboratory setting, remotely, and real-life setting.
• Analyse and synthesize user and/or expert feedback on the navigation of visual user interface performance, as well as overall quality of the design solution.
• Recommend refinements and iterations to design based on usability and concept testing results, including identifying potential big ideas for future improvement.
• Monitor the quality of the visual user interaction and the design from success metric performance overtime, and provide actionable insights to improve product performance.

Qualifications

Minimum qualifications:

• Between 1-5 years overall work experience as a hands-on Designer in the industry (education background could range from Visual Communication Design, Interaction Design, Product Design, Service Design, or any other relevant Digital Design disciplines; or Human-Computer Interaction, Computer Science, or other related field, with equivalent practical design experience).
• Portfolio that showcases visual design craft (and its application of visual communication design principles) with some level of understanding of the Human Centered Design methodology (along with its methods and tools), willingness to learn and iterate, and passionate about design and storytelling.
• Experience working with web or mobile based technologies using design and prototyping tools (such as Sketch, Adobe Creative Cloud, Balsamiq, Zeplin, ProtoPie, Miro, etc.)
• Fluency in English communications (both verbal and written).
• A deep sense of accountability, adaptability, and embracing ambiguity working collaboratively in a fast-paced environment.

Preferred qualifications:

• An evidence of performing in a multidisciplinary design, business, and tech team is a plus.
• Some understanding of the eCommerce and/or digital travel and lifestyle industries, extra points for having successfully deliver products in/for the SE Asia and/or regional markets.
• The ability to form consensus across a broad, fast-moving organization through excellent communication and interpersonal skills (including: negotiation, constructive feedback, presentation, managing expectations, resolve conflicts).
• Experience working with web or mobile based technologies (e.g., HTML, CSS, JavaScript, Android Studio, XCode, etc.) and Design System.
• Effective design sensibilities as they relate to applying a brand to digital experiences.

If this sounds like you, let us know you exist! With you as a Visual Designer, we will turn product concepts into beautiful, meaningful designs. You'll guide users through the product interfaces across all platforms and enhance their Traveloka experience.

Additional Information

Traveloka Design team is tasked with the role of humanising technology – the one who has the most relevant expertise in understanding human values and life experiences – using systematic approaches such as the Human Centred Design methodology in delighting users and customers through Traveloka product offerings.
Comprises of people from the Design, Architecture, Social Sciences, and Computer Science background, we value collaboration and empathy when it comes to producing innovative solutions.

Read about our design journey here: https://medium.com/traveloka-design