Customer Service Manager

Date Posted: 30+ hari yang lalu
Salary:
Jakarta
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Job Description

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

Strategizing and monitoring the daily activities of customer service operations.

Assisting customer service staff with duties where required.

Training staff in areas of customer service and company policies.

Investigating and solving customer service complaints.

Assisting with the development and implementation of service policies, and explaining these to staff and customers.

Maintaining documentation pertaining to customer service department activities.

Performing additional duties where needed.
Bachelor Degree (S1) from reputable university or equivalent

2+ years of work experience in a similar position

Proficient knowledge of customer service, and standard office practices and procedures.

Proficient computer & standard office equipment skills

Outstanding communication skills, both written and verbal.

Love being with people and excellent phone etiquette.

Outstanding organizational skills.

Love to work under pressure with minimum supervision.

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Job Detail

  • Job Id
    ce498cdf6f345ce1
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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