City Operations Intern (Bandung) - Commerce Enablement

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Bandung
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Job Description

Location

Bandung

Work Type

Internship

Application Posted

September 7, 2021

About the Role
If you’re looking for a chance to hone your business knowledge or project management, this may be the job for you. As our City Operations Intern for the Commerce Enablement team, you will have the opportunity to help SME merchants in a specific city to sell and grow. Along with consulting and offering solutions for after-sales services, you will be a city representative, giving insights to both merchants and the company for a mutually beneficial relationship. Working closely with City Operations Lead and other teams across Commerce Enablement would be challenging but giving you fun experiences. The joy of joys: grow merchants, company, and yourself to emerge the economy in the city.

What You Will Do

  • Be a go-to-person to provide solutions to our merchants in your city
  • Help to manage merchants and ensure they keep using CE products and features
  • Help to collect feedback from merchants to improve customer experience
  • Understand merchant needs and provide consultations with City Operations Lead
  • Collaborate with any teams or externally, as much as it helps the merchant's needs

What You Will Need

  • Proficiency in Microsoft Office tools, especially Microsoft Excel
  • Excellent communication skills in order to answer merchant inquiries and to collaborate with partners and colleagues of all levels
  • Excellent problem-solving skills in order to effectively address and provide solutions to merchant partner issues
  • Excellent verbal and written communication skills in English and Indonesian
  • A self-motivated attitude in order to independently conduct innovative projects that could be scalable solutions for other teams
  • An adaptable personality with the ability to thrive within a fast-paced environment and balance a heavy workload
About the Team The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem. Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way. Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes. This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

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Job Detail

  • Job Id
    ceff0b96d0931c88
  • Location
    Bandung
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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