RTFM (REAL TIME Floor Management) / DESK Control

Date Posted: Posted30+ hari yang lalu
Salary:
Mitracomm Ekasarana PT
Tangerang
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Job Description

  • Monitoring Real time operasional semua layanan yang ada di operasional call center
  • Melakukan pengecekan attendance dan adherence setiap agent call center
  • Menjalankan action plan/recovery plan saat terjadi peningkatan call
  • Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
  • Membantu pencapaian target service level baik itu per interval maupun per daily

  • Max 37 TAhun
  • Min D3 semua jurusan
  • IPK Min 3,00
  • Paham dan menguasai penggunaan aplikasi monitoring seperti CMS, cc Supervisor dll
  • Memiliki komunikasi dan interpersonal yang baik
  • Bersedia bekerja shifting
  • Penempatan Serpong BSD City Tangerang Selatan

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Job Detail

  • Job Id
    d235c365215bd9f7
  • Location
    Tangerang
  • Company
    Mitracomm Ekasarana PT
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mitracomm Ekasarana PT

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