RTFM (REAL TIME Floor Management) / DESK Control

RTFM (REAL TIME Floor Management) / DESK Control

Date Posted: Posted30+ hari yang lalu

Salary:

Mitracomm Ekasarana PT

Tangerang

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Job Description

Monitoring Real time operasional semua layanan yang ada di operasional call center
Melakukan pengecekan attendance dan adherence setiap agent call center
Menjalankan action plan/recovery plan saat terjadi peningkatan call
Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
Membantu pencapaian target service level baik itu per interval maupun per daily

Max 37 TAhun
Min D3 semua jurusan
IPK Min 3,00
Paham dan menguasai penggunaan aplikasi monitoring seperti CMS, cc Supervisor dll
Memiliki komunikasi dan interpersonal yang baik
Bersedia bekerja shifting
Penempatan Serpong BSD City Tangerang Selatan

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Job Detail

Job Id

d235c365215bd9f7
Location

Tangerang
Company

Mitracomm Ekasarana PT
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female

Contact Mitracomm Ekasarana PT

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