Regional Operations Manager - East Indonesia

Date Posted: 15 hari yang lalu
Salary:
GO-JEK
Jakarta+1 lokasi
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Job Description

About the Role
Fasten your helmet and climb on board if you’re ready to be our Regional Operations Manager for East Indonesia Region. Reporting to the District Head, you'll oversee the Operations team in your region - specifically, the full spectrum of operational activities related to our driver partners. This includes operations monitoring (i.e. acquisition, onboarding, engagement, suspension), certifying the SOP is in compliance with district regulations, and collaborating with various stakeholders to ensure the full capacity of the performances of our driver-partners. Your efforts will help ensure that our driver partners in the region are given the care, experience, and opportunities they deserve.

What You Will Do
Manage day-to-day driver operations, including: Driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit management (i.e. drivers suspension), inventory management (driver attributes and driver warrant), and driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
Collaborate with District Head for day-to-day escalated issues around driver services
Develop and apply good insights from operations perspective during the process of establishing new area of service
Be responsible for the end-to-end processes of the walk-in center (Driver Support Unit) in the district
Ensure SOP and legal compliances in the district
Collaborate with Branch Managers to oversee branch and satellites operations
Manage and evaluate all programs related to acquiring more driver partners in the region
Support ROH in product change roll-outs in the region
What You Will Need
At least 6 years of experience in the supply chain, preferably at the managerial level at a multinational company
Strong analytical thinking and problem-solving skills to analyze Operations data to get valuable insight and recommendations for the business
Good understanding of supply and demand planning
Strong attention to detail and routine activities
Ability to generate creative solutions towards operation issues and empower relevant teams to execute these solutions properly
Strong communication skills in order to effectively collaborate and exchange information with stakeholders in the community and to deal with mass conflict situations
Proficiency in English (verbal and written) to communicate with a variety of people from different backgrounds, as well as with our international teams
About the Team
Our Regional Operations Manager team is based in Makassar and has one main goal: to strengthen our market share in the SEA market, combining strategy with local insights to propel our business onwards and upwards. We are in charge of maintaining a holistic view of Gojek within the HQ and East Indonesia team, constantly striving to better understand the region's issues from the ground up and provide tech-based solutions and actionable steps forward. We also collaborate with internal (Product Management and other cross-functional teams) and external (driver-partners, merchant-partners, and customers) stakeholders to keep a holistic view of Gojek in East Indonesia, we strive to understand the region's issues and work to solve them with on-point actions and deliverables.
In the past, our team has worked on projects predominantly surrounding our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver-partner family, among other things. One of our favorite projects was a collaboration with the Gojek foundation to hand out scholarships to some of our driver-partners. More than establishing Gojek as the most trusted partner in the region (and beyond), we want to make sure our driver-partners genuinely enjoy being part of our family and work to make sure they understand how appreciated they are.
When we aren’t busy with work, you’d probably find us binge-watching Netflix shows or grabbing some coffee-to-go at a café. Working from home has been a strange time for a lot of us, so our team has been taking time on our calls to trade advice on the best ways to keep sane with this new work setup. We’re made up of cycling enthusiasts, video game lovers, and talk show fanatics. Once COVID subsides, we’re excited to get together for our weekly in-person hangouts once again.

About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    d2d87cb7a0df8328
  • Location
    Jakarta+1 lokasi
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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