Kasual is the first modern e-commerce experience in Indonesia that combines daily wear functionally with personal customization. Kasual is a fun and exciting place to work, a next-gen DNVB company disrupting the fashion industry through beautiful design, innovative features, and a business model that allows us to offer better alternatives to customers than traditional retails.
What You Will Do
Ensure all aspects of platform content and info are accurate and updated, for example availability of the products
Ensure the e-commerce website and all online sales channels activated runs smoothly and report issues to relevant teams
Monitor payment issues and ensure all orders are fulfilled in a timely manner
Be familiar with the brand's products and sales channels to resolve enquiries and feedback
Keep records of customers’ interactions, transactions, comments, and feedback. Compile and create reports on overall customer satisfaction
Work closely with the marketing, product, and other teams to ensure the smooth operation of the online store, including order fulfilment and logistic arrangements
Requirements
Final year or frash graduate from reputable university
Good communication skill
Able to work under pressure
Detail oriented and having strong interpersonal skills
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