Customer Service Agent

Date Posted: Posted11 hari yang lalu

Salary:

Jakarta

Purpose of this position:

Coordinate with Control Tower team to manage shipment in PEB validty for all shipments from Indonesia.
Company applications update
Ensure smooth collaboration with local vendors and service providers.
Handle and resolve non-conformity

Main Duties & Responsibilities:

Support local vendor & Control Tower team for any exceptions from booking to shipments,
Co-ordinate with local shipper, Control Tower team and 2PL for physical cargo delivery as planned
Co-ordinate with Control Tower and carrier for carrier BL as SOP
To follow up with Control Tower and local shipper for related local charge billing issue
Issue in-house document and/or Invoice to local shipper after cargo on-board
To check and verify documents and co-ordinate with local shipper and Control Tower team
To manage 2PL / carrier / local supplier performance and work closely with manager for improvement opportunity
To work within SOP’s and related instruction from Head office;
To inform manager and upper management of any irregularities or problems that require assistance and to feedback on sub-contractor standards and services;
To feedback pre-claim details and status to customers;
To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues;
To handles customers statistics and reports;
Back up jobs for teammate when necessary;
Report to manager as per request;
Ensure the prompt update/response on the status of cargo/shipment to relevant partners;
Cooperate with relevant parties to solve problems arising;
Ensure compliance with regulatory and policies of company;
Other tasks assigned from time to time according to company’s strategy

Purpose of this position:

Coordinate with Control Tower team to manage shipment in PEB validty for all shipments from Indonesia.
Company applications update
Ensure smooth collaboration with local vendors and service providers.
Handle and resolve non-conformity

Main Duties & Responsibilities:

Support local vendor & Control Tower team for any exceptions from booking to shipments,
Co-ordinate with local shipper, Control Tower team and 2PL for physical cargo delivery as planned
Co-ordinate with Control Tower and carrier for carrier BL as SOP
To follow up with Control Tower and local shipper for related local charge billing issue
Issue in-house document and/or Invoice to local shipper after cargo on-board
To check and verify documents and co-ordinate with local shipper and Control Tower team
To manage 2PL / carrier / local supplier performance and work closely with manager for improvement opportunity
To work within SOP’s and related instruction from Head office;
To inform manager and upper management of any irregularities or problems that require assistance and to feedback on sub-contractor standards and services;
To feedback pre-claim details and status to customers;
To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues;
To handles customers statistics and reports;
Back up jobs for teammate when necessary;
Report to manager as per request;
Ensure the prompt update/response on the status of cargo/shipment to relevant partners;
Cooperate with relevant parties to solve problems arising;
Ensure compliance with regulatory and policies of company;
Other tasks assigned from time to time according to company’s strategy

Purpose of this position:

Coordinate with Control Tower team to manage shipment in PEB validty for all shipments from Indonesia.
Company applications update
Ensure smooth collaboration with local vendors and service providers.
Handle and resolve non-conformity

Main Duties & Responsibilities:

Support local vendor & Control Tower team for any exceptions from booking to shipments,
Co-ordinate with local shipper, Control Tower team and 2PL for physical cargo delivery as planned
Co-ordinate with Control Tower and carrier for carrier BL as SOP
To follow up with Control Tower and local shipper for related local charge billing issue
Issue in-house document and/or Invoice to local shipper after cargo on-board
To check and verify documents and co-ordinate with local shipper and Control Tower team
To manage 2PL / carrier / local supplier performance and work closely with manager for improvement opportunity
To work within SOP’s and related instruction from Head office;
To inform manager and upper management of any irregularities or problems that require assistance and to feedback on sub-contractor standards and services;
To feedback pre-claim details and status to customers;
To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues;
To handles customers statistics and reports;
Back up jobs for teammate when necessary;
Report to manager as per request;
Ensure the prompt update/response on the status of cargo/shipment to relevant partners;
Cooperate with relevant parties to solve problems arising;
Ensure compliance with regulatory and policies of company;
Other tasks assigned from time to time according to company’s strategy