Baru Customer Loyalty FST

Date Posted: Posted8 hari yang lalu
Salary:
Ninja Van
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Customer Loyalty is one of function under customer experience that will be focusing on investigation to reduce complain. Customer Loyalty FST lead, will be working together with our ground ops, Customer support and other operations team to ensure investigation lead time.

Brief of Job Desc:

    • Ticket creation and ticket closure, Prior compliance, action after ticket closure, Response time FSR and Quality Recovery

Requirements:

    • Bachelor degree in any major, preferable reputable universities
    • Having good analytical skill, good communication, critical thinking and leadership
    • Well skilled in excel
    • Working hours: WFO
Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Related Jobs

Job Detail

  • Job Id
    d63e912e7cfdfaf5
  • Location
    Jakarta
  • Company
    Ninja Van
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Ninja Van

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.