Baru Reservation Agent

Date Posted: PostedHari Ini

Salary:

Jakarta

Job Description

Respond to enquiries about hotel products and services by telephone and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Determine guest needs and quote the appropriate room and rate as per requirements
Input booking information into the Reservation System
Process amendments to reservations such as extensions, early departures, etc.
Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
Record special billing arrangements for groups and conventions
Coordinate and communicate with all other departments to ensure a smooth operation

Work Experience

Diploma education
Has experience in a similar capacity or in the area of guest services/tele-marketing is advantage
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint

Benefits