Job Description

Job : Retail Banking Primary Location : Asia-Indonesia-Surabaya Schedule : Full-time Employee Status : Permanent Posting Date : 24/May/2022, 3:29:27 AM Unposting Date : 25/May/2022, 5:59:00 PM
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. The Role Responsibilities

Health and Safety Environment

• Carry out ‘Branch HS&E and Look and Feel’ inspections
• Assist Country HS&E / CRES to mitigate any risk / hazard identified during inspections / risk assessments
• Help ensure that emergency drills (e.g. fire drills) are carried out timely and appropriately
• Highlight and report all accidents, incidents and unsafe conditions to Country HS&E. Provide necessary assistance in investigation of incidents / accidents.
• Provide required assistance to Country HS&E / CRES to carry out HS&E awareness campaigns and trainings
• Ensure new employees are given HS&E induction on their first day at work (at minimum: show them the emergency exits, introduce them to fire wardens & first aiders, inform them about requirements of reporting incidents / accidents and unsafe conditions)
• Follow any other specific HS&E instruction / procedure specified by Country HS&E Committee
• Ensure that all workplace for which they have responsibility are safe and do not present a risk to the environment

Kesehatan dan Keamanan Lingkungan

• Melakukan inspeksi terhadap ‘Branch H&SE and Look and Feel’
• Membantu Country HS&E / CRES untuk mengurangi risiko atau bahaya yang ditemukan pada saat pemeriksaan / penilaian risiko
• Memastikan bahwa pelatihan darurat seperti latihan kebakaran dilakukan dengan tepat waktu dan benar
• Melaporkan segala macam bentuk kecelakaan, kejadian, dan kondisi yang tidak aman kepada Country H&SE. Memberikan bantuan yang dibutuhkan dalam investigasi kecelakaan/ kejadian.
• Membantu Country H&SE / CRES dalam melakukan pelatihan dan kampanye atas kesadaran keselamatan kerja
• Memastikan semua pegawai baru mendapatkan pengetahuan mengenai H&SE (prosedur keselamatan kerja) pada hari pertama mereka bekerja (setidaknya menunjukkan pintu darurat, memperkenalkan fire warden dan pertolongan pertama, menginformasikan mengenai kewajiban untuk melaporkan kejadian/ kecelakaan dan kondisi yang tidak aman)
• Mentaati seluruh instruksi H&SE (prosedur mengenai keselamatan kerja) yang ditetapkan oleh Country HS&E Committee (Komite Keselamatan Kerja)
• Memastikan bahwa seluruh tempat bekerja aman dan tidak menimbulkan risiko bagi lingkungan

Business Continuity Plan

Have a role as an DCC (Department Crisis Coordinator), have to support in:

• Assisting the Business Continuity Manager (BCM) and other DCCs formulate recovery strategies :
  • Develop, maintain and test the Business Continuity Plan for their own business function
  • Raise awareness of Contingency Planning issues within their departments. This includes that every department member knows: ➢ Who their DCC and alternate are
  • How to evacuate the building and what initial steps are taken if an emergency is declared
• Report directly to the Country BCM on Contingency Planning matters

Rencana Kelangsungan Bisnis

Memiliki peranan sebagai DCC (Department Crisis Coordinator), berkewajiban untuk:

• Membantu Business Continuity Manager (BCM) dan DCC lain dalam memformulasikan strategy-strategy pemulihan :
  • Mengembangkan, memperbaharui dan menguji Business Continuity Plan untuk kelangsungan unit kerja yang dipimpinnya
  • Membangun kesadaran mengenai Contingency Planning pada departemen terkait, termasuk memastikan bahwa setiap department mengetahui hal-hal berikut:
  • Siapakah DCC dan petugas penggantinya
  • Bagaimana melakukan evakuasi dan langkah penting apa saja yang harus dilakukan apabila terjadi situasi darurat
• Melaporkan secara langsung kepada Country BCM mengenai materi Contingency Planning

Compliance & Control

• Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk
• Read, understand and comply with all provisions of the Group Code of Conduct
• Ensure the branches are fit for growth and have effective controls framework
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure KYC compliance for all new to bank and existing customers.
• Responsible for achieving and maintaining satisfactory audit rating
• Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
• Monitor that CDD Periodic Review & Customer Data Updating is in place and current
• Make prompt reporting of Suspicious Activity Report (SAR) to CMLPO and Head of Client Relationship at Head Office
• Ensure that all staff to join available AML/TF training including to assess the necessity of AML/TF training for the branches
• Ensure implementation of Clean Desk policy by the team member
• Ensure customer data are kept properly in secured area
• Ensure no pre-signed blank form and copy ID kept by the team members
• Perform checking to all team members to ensure no-pre signed blank form/copy ID kept by the team member
• Ensure Right sales process' to ensure TCF (Treating Customers Fairly) is implementing consistently to avoid mis-selling case
• Make sure effective arrangements for managing major incidents and emergencies are in place
• Ensure that accidents, incidents are recorded, reported, investigated and that lessons learned are implemented
• Apply task and responsibilities as stated in Surat Penunjukan Unit Kerja Khusus for AML (Anti Money Laundring)

Kepatuhan & Kontrol

• Memastikan bahwa kepatuhan terhadap peraturan eksternal dan internal mencakup bidang operasional, kredit, reputasi, dan sumber daya manusia.
• Membaca, memahami, dan mematuhi seluruh ketentuan kode etik dari grup (The Group Code of Conduct).
• Memastikan seluruh cabang siap menghadapai perkembangan dan memiliki kerangka kerja pemantauan yang efektif
• Kesadaran akan seluruh peraturan dan prosedur mengenai pencegahan pencucian uang
• Memastikan kepatuhan terhadap Pengenalan Nasabah untuk seluruh nasabah baru dan nasabah lama
• Bertanggung jawab untuk mencapai dan mempertahankan rating audit yang memuaskan
• Mematuhi seluruh prosedur mengenai Anti Pencucian Uang & Pendanaan Teroris (Anti Money Laundering & Terrorist Financing (AML/TF))
• Memastikan seluruh pegawai mematuhi seluruh peraturan baik yang telah ditetapkan oleh Bank maupun peraturan eksternal.
• Memastikan pelaksanaan yang efektif dalam mematuhi ketentuan AML/TF (CDD, Transactions Monitoring and Sanctions) sesuai yang ditetapkan oleh grup dan Bank Indonesia.
• Mengawasi pelaksanaan CDD Periodic Review dan Pengkinian Data nasabah.
• Segera membuat laporan mengenai aktivitas yang mecurigakan/ Suspicious Activity Report (SAR) kepada BMLPO atau CMLPO di kantor pusat.
• Memastikan seluruh pegawai mengikuti pelatihan AML/TF yang tersedia termasuk menilai pentingnya pelatihan AML/TF untuk cabang.
• Memastikan bahwa anggota tim mematuhi dan melaksanakan Clean Desk policy
• Memastikan tidak ada formulir kosong yang sudah ditandatangani oleh nasabah dan fotokopi kartu identitas milik nasabah yang disimpan oleh pegawai Bank
• Memastikan data nasabah disimpan dengan benar di tempat yang aman
• Melakukan pemeriksaan kepada seluruh anggota tim untuk memastikan mereka tidak menyimpan formulir kosong yang telah ditandatangani dan fotokopi kartu identitas nasabah.
• Memastikan proses penjualan yang tepat untuk memastikan pelaksanaan TCF (Treating Customers Fairly) secara konsisten untuk menghindari kasus mis-selling.
• Memastikan pengaturan yang efektif untuk semua insiden besar dan keadaan darurat.
• Memastikan bahwa setiap kecelakaan/kejadian direkam, dilaporkan, diinvestigasi dan pelajaran yang didapat diimplementasikan.
• Melaksanakan tugas dan tanggung jawab sesuai dengan Surat Penunjukan Unit Kerja Khusus Anti Pencucian Uang.

Our Ideal Candidate

• At least 8 years experience in financial service industry with demonstrated success in sales, service & operations
• Strong product & market knowledge
• Proven leadership & people management skills
• High execution focus and drive for results
• Strong communication & interpersonal skills
• Has to be fully certified for selling (verbally and/or in written) any product that required licences

• Sekurang-kurangnya memiliki pengalaman di bidang industry keuangan selama 8 tahun dengan menunjukkan prestasi dalam penjualan, pelayanan, dan operasional
• Memiliki pengetahuan yang kuat mengenai produk dan pasar.
• Memiliki kemampuan memimpin dan manajemen SDM
• Memiliki orientasi dan fokus yang tinggi terhadap kinerja
• Memiliki kemampuan yang baik dalam berkomunikasi dan berinteraksi
• Wajib memiliki sertifikasi untuk menjual produk apapun yang memerlukan lisensi (secara verbal dan/ atau tertulis)

Visit our careers website www.sc.com/careers