Accountability:
As Territory Manager you are responsible for managing site C4++ and ensure consistent delivery of the Shell Customer Commitment, including:
1) Identify Gaps in all aspects of site performance (including service and 'people') for geographical area and mandate, advice or offer Retailer/Dealers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer/Dealer and Shell.
2) Maximizing all sales development potential whilst protecting Shell's interests, through the coaching and motivating of Retailer/Dealer
3) Manage and maintain positive Retailer/Dealer relationships, supporting them to achieve and maintain top class site performance (including counseling to under performing sites).
4) Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
5) Ensure Retailer/Dealer implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.
6) Manage and maintain a territory plan through planned renewals/renegotiations and acquiring new sites through prospecting.
7) Play a leading role in implementing the local retail strategy in order to secure the best possible network coverage while maximizing the shareholder interests
8) Ensuring that Dealers' and retailers actions do not damage Shell's Reputation.
9) Ensuring that the retailers trains and develops their staff, and understands the importance of people in delivering the Customer Commitment.
Main Challenges:
1. Travel time between cities because Indonesia is an archipelago country
2. Travel time within city due to traffic congestion
3. Double growth expectation as Indonesia is an accelerated growth country
4. Managing multiple businesses i.e. Fuel, Lubricants, Convenience Store, Lubricants, Co-locator
5. Managing broad internal and external stakeholder from customer, L2/L3 contractors, retailer/dealer, site surrounding community, government and Shell internal business partner (Network, Marketing, OST, Finance, Legal, Permit, OTD etc)
6. Creativity as different sites may require different local marketing/local non-fuel product
Knowledge & Skill required:
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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