Customer Service Executive

Date Posted: 9 hari yang lalu
Salary:
Yogyakarta
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Job Description

Kembangkan Karier Anda Bersama Exabytes

Kami adalah perusahaan yang berkembang pesat dari hari ke hari, membina, dan mendukung tim kami untuk mencapai impian karier mereka. Kami terus mencari individu yang sangat berbakat dan bersemangat untuk bergabung dengan keluarga besar kami. Jika Anda adalah orang yang bersemangat, pekerja keras, dan ingin memajukan karier, tidak ada tempat yang lebih baik untuk potensi Anda selain Exabytes!

Customer Service Staff

(Yogyakarta)

Responsibilities:

  • Online LiveChat according to schedule
  • Working on Ticket Support on Freshdesk
  • Doing Bank Payment Verification
  • Working on PayPal payment
  • Approve Pending Orders / Pending Service Activation
  • Follow up Client's Pending Order (SSL: confirmation of CSR data and Domain: confirmation of completeness of documents) via Ticket/Email/Telephone
  • Canceling Service for Orders that the client does not respond to
  • Create Weekly Service Order Activation Report
  • Make Monthly Report of Corporate Client Billing

Requirements:

  • At least 1 Year(s) of working experience in related field is required for this position
  • Bachelor Degree from any study, Preferably Marketing or IT.
  • Excellent in English or Min Passive.
  • Proven experience as an customer service
  • Excellent communication/presentation skills and ability to build relationships
  • Good Negotiating Skill
  • Well Disciplined / Well Organized, Excellent Follow up skill
  • Knowing about the Domain, Hosting/Server, Website sales is an advantage
  • Able to work under pressure and meet tight deadlines

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Job Detail

  • Job Id
    e195426445a0b5b5
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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