Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
The Performance Management team is an established team responsible for making Grab Food/Mart Sales Team running smoothly to achieve their target. We make an impact by consistently tracking & monitor our sales team performance and find a better way to improve it over time, by setting the right OKR & incentive structure, conducting engagement & training, and doing experiments. Our team is made up of high achiever individual who posses both strategic and operation mindset with a strong people skills to make sure the best execution. If you are looking for the opportunity to create ideas and implement it, especially within sales organization, then you should join our team!
Get to know the Role
We are looking for a Merchant Analyst Associate to help us improve overall sales performance. We believe a successful candidate has strong problem solving and communication skills, but if you believe you have what it takes then we’d love to hear from you either way. This role is required because it play a critical role to maintain and improve our sales performance and achieving corporate objectives. In return, you will get an opportunity to learn how sales team vital role, and engage to many stakeholders within grab organization.
The Day-to-Day Activities:
Help the manager regarding the analysis and recommendation on how to improve overall sales team performance by tracking and monitoring sales team performance
Actively engage with sales team through the engagement program
Responsible to set up, conduct and evaluate the training program for sales team
Routinely align with product team, to make sure our sales team up-to-date with Product development within grab organization
Develop a framework to evaluate, track, and improve overall merchant satisfaction to our sales team
The Must-Haves:
You have Heart, Hunger, Honour and Humility
You have experience with MS. Office, especially excell
You are experienced to handle sales team
You have some/strong/extensive working knowledge of sales
You must comfortable working with a large group of people
You are a strong communicator and team player
The Nice-to-Haves:
You have an understanding of SQL would be an advantage
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
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