Requirements
- Diploma / Degree
- >5 yrs experience in BPO Sales
- Minimum 3years Team Lead experience
- Advanced English Proficiency on Verbal and Expert Level for Chat
- Experience in SFDC and Other CRM platform is an advantage
- Worked in highly measured sales environment. Contact Rate, Conversion
- Typing speed: 40 words per min
- Sign off with Supplier Operations Director
- Proven aptitude to understand and converse about consumer technology
- Soft skills –Selling aptitude, professionalism, customer service, telephone time management
- Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
- Excellent conversational English verbal communication, listening and comprehension skills
- Able to work in Kuala Lumpur, Malaysia
Competencies and Behaviors
·Sales Effectiveness: successfully manages and coaches the Agent in the sales cycle including discovering customer needs, articulating & creating value, handling objections, providing customer solutions with cross sell and upsell opportunities based upon customer need, asking for the sale, presentation skills
·Motivation: ability to motivate sales team with unique approaches in order to exceed sales goals.
Conducts exploration activities with associates in an effort to maximize sales.
·Leadership: advocate for change, coaching and developing others, establishes plans, fosters teamwork, influences others, thinks strategically
·Selling: Recognition of customer’s needs describes HP services and products to highlight our unique value add
·Ability to hold line with customers: uphold policy and procedures
·Integrity: honest & realistic communication of HP deliverables and timeframes.
·Business Fundamentals: constantly applies HP policies and procedures guidelines. Understands and operates within the guidelines given.
·Call Center fundamentals: knows the business and effectively organizes the sales team’s time and service level.
·Consistently delivers best-in class customer experience: advocates a customer-focused culture
·Individual Effectiveness: establishes effective and efficient procedures for getting the work done. Eliminates inefficiencies and roadblocks.
·Positions products and solutions appropriately to targeted customer segments
·Actively pursues self-learning and self-development
·Team Interaction: walking the aisles, double-jacking and performing live call monitoring in order to effectively develop associates.
Responsibilities
·Directs and supervises sales Agents to achieve and exceed quota objectives
·Assists in planning sales strategy and training
·Motivates and leads sales behaviors and culture
·Manage within operational guidelines at the team level to align with operational requirements of the business units both client & Supplier driven
Job Type: Full-time
Salary: Rp25,400,000 per month
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
