Head of Customer Experience

Date Posted: Posted10 hari yang lalu
Salary:
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

The purpose of this role is to lead the Customer Experience Division. You will be responsible for managing the end to end operations in creating a seamless customer journey and ensure satisfaction of our customers.

Responsibility:
Define strategy and direction for Blibli.com Customer Business Intelligence

In charge of delivering meaningful projects that drives customer satisfaction and loyalty.

Involved in cross-functional working to identify and design Customer Experience improvement initiatives, win stakeholder buy-in and deliver change into the business that will drive both excellent Customer Experience and positive financial outcomes.

Fostering customer behavior and Customer Care information, to dive deep into data to identify patterns, uncover service trends and data correlations to develop insights that can materially improve our service decisions

Manage the voice of customers and extract insights that is useful to business.
Bachelor/Master's degree in related fields;

Minimum 8 years of working experience, with minimum 3 years managing a team;

Strong analytical and planning skills;

Excellent problem-solving skills;

Proven experience in delivering improvement in related fields.

Related Jobs

Job Detail

  • Job Id
    e44d2c5d45b9997d
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.