Head of Customer Experience

Date Posted: Posted10 hari yang lalu

Salary:

Jakarta

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Job Description

The purpose of this role is to lead the Customer Experience Division. You will be responsible for managing the end to end operations in creating a seamless customer journey and ensure satisfaction of our customers.

Responsibility:
Define strategy and direction for Blibli.com Customer Business Intelligence

In charge of delivering meaningful projects that drives customer satisfaction and loyalty.

Involved in cross-functional working to identify and design Customer Experience improvement initiatives, win stakeholder buy-in and deliver change into the business that will drive both excellent Customer Experience and positive financial outcomes.

Fostering customer behavior and Customer Care information, to dive deep into data to identify patterns, uncover service trends and data correlations to develop insights that can materially improve our service decisions

Manage the voice of customers and extract insights that is useful to business.
Bachelor/Master's degree in related fields;

Minimum 8 years of working experience, with minimum 3 years managing a team;

Strong analytical and planning skills;

Excellent problem-solving skills;

Proven experience in delivering improvement in related fields.

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Job Detail

Job Id

e44d2c5d45b9997d
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female