Head of Customer Experience

Date Posted: Posted10 hari yang lalu

Salary:

Jakarta

Apply Now Whatsapp to Friend Save This Job

Job Description

The purpose of this role is to lead the Customer Experience Division. You will be responsible for managing the end to end operations in creating a seamless customer journey and ensure satisfaction of our customers.

Responsibility:
Define strategy and direction for Blibli.com Customer Business Intelligence

In charge of delivering meaningful projects that drives customer satisfaction and loyalty.

Involved in cross-functional working to identify and design Customer Experience improvement initiatives, win stakeholder buy-in and deliver change into the business that will drive both excellent Customer Experience and positive financial outcomes.

Fostering customer behavior and Customer Care information, to dive deep into data to identify patterns, uncover service trends and data correlations to develop insights that can materially improve our service decisions

Manage the voice of customers and extract insights that is useful to business.
Bachelor/Master's degree in related fields;

Minimum 8 years of working experience, with minimum 3 years managing a team;

Strong analytical and planning skills;

Excellent problem-solving skills;

Proven experience in delivering improvement in related fields.

Related Jobs

id -

Apply Now
id -

Apply Now
Freelance Front End Developer

Denpasar - 30+ hari yang lalu

Apply Now

Assess technical requirements for projects, along with the required implementation effort. Provide estimates of allocated work and meet mutually agreedâ¦
Freelance Transcriber

Jarak Jauh in Jakarta - EmployerAktif 2 hari yang lalu

Apply Now

Proven work experience as a Transcriber and/or similar role. Fluency in at least two languages including your native language preferred from Singapore, Malaysiaâ¦
Purchasing Administration Staff

Depok - Posted19 hari yang lalu

Apply Now

Dengan slogan "Good Product Good Service" kami berusaha untuk memberikan produk yang berkualitas dan pelayanan purna jual yang terbaik.

Job Detail

Job Id

e44d2c5d45b9997d
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female