The responsibilities of Virtual Demand Generation Specialist are:
Responsibilities:
1.Client Management
Answer SAP product inquiries via phone, chat and email following the policies and procedure.
Generate quality leads following the SAP Sales Qualification process.
Gather client’s feedback and business pains to provide the appropriate solution.
Provide full support to clients following the protocols focusing on the set quality standards.
Give accurate information to customers while maintaining a professional and courteous attitude.
Input accurate information into customer management system to properly initiate sales process.
Successful execution of permanent and segment specific telemarketing campaigns. Meet and exceed established sales goals.
Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.
Monitor the client’s request and update accordingly.
2. Knowledge Management :
Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
Proactively research problems and solutions and share this information with the team.
Monitor team member’s performance daily
Prepare performance and other reports requested by supervisors
Perform other tasks assigned by management within the competence
Follow up all operational issues
3. Training and Development
Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
Coach team members
Requirements:
Job Type: Full-time
Salary: Rp9,000,000 per month
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