(Contact Center) Client Experience Manager

Date Posted: 30+ hari yang lalu
Salary: Rp. 30.000.000 per bulan
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

About the Company

Our client is a leading contact and engagement centre specializing in multi-channel communication platforms. Our proprietary and purpose built operational and management system supports a scalable and lead generation centre that operates to its highest possible level of productivity. We adopt the latest technologies and innovations so our clients can effectively and efficiently connect with their customer base.

Responsibilities:

  • Handling contact center operation for company's clients, especially e-com client
  • Able to do upsales, pitch new client, and manage new projects
  • Will lead 100+ call center agents, with 10 call center team leaders, and 1 junior operation manager
  • Responsible to 24 hour working system in the department

Requirements:

  • Male or Female
  • 3 Years experiences as Contact Center Manager (In well known BPO companies or client side, e.g E-Commerce; Tellecomunication; Banking; or insurance industry))
  • Minimum Bachelor Degree or equivalent
  • COPC Certificte holder preferable * Able to work under pressure

Technical Requirements:

  • Having experiences to manage more than 70 agents
  • Having experiences in handling inbound team (outbound, socmed, email, live chat are additional experiences only)
  • Having experiences in 24 hours shifting team scheme
  • If the candidate currently unemployed, make sure the unemployment length is not more than 6 months

Job Types: Full-time, Permanent

Salary: Up to Rp30,000,000 per month

Related Jobs

  • Baru Multimedia

    - Posted7 hari yang lalu
    Apply Now

    Multimedia Requirements : - Pengalaman min 1 tahun / fresh graduate - Pendidikan min SMA/SMK sederajat - Mampu bekerja dengan baik - Menguasai design…

  • Procurement Superintendent

    PetroSea
    - 20 hari yang lalu
    Apply Now

    Lead team members to coordinate with across department function to analyze of potential usage of product manufacture/fabricator/direct distributor instead of…

  • Java Engineer

    - Posted13 hari yang lalu
    Apply Now

    Build relationship/ constructive dialogue with colleagues and stakeholders (e.g Product Owner) related to product technology.

  • Brand Marketing Lead

    GO-JEK
    - Posted30+ hari yang lalu
    Apply Now

    At least 8 years of overall experience, and 4 years experience in digital marketing, brand management, advertising, and other related fields.

  • Purchase Order & Billing Officer 3

    PT Chandra Asri Petrochemical Tbk
    - Posted10 hari yang lalu
    Apply Now

    Input Purchase Order (PO) for contract & spot sales and generate Sales Order (SO). Receive and execute key-in process of purchase information/data from Customer…

Job Detail

  • Job Id
    e70e27ab399532bc
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.