Client Success and Operations Manager

Date Posted: Posted10 hari yang lalu

Salary:

Indonesia

Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
Collaborating with the sales team on account strategy development for assigned customers.
Following the best practices, metrics and goals set by Customer Success Lead.
Gauging customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Providing feedback and advocacy on customer pain-points to internal teams.

The Candidate

Positive, can-do attitude with the drive to continuously learn and improve
Minimum 3 years of working experience in a managerial position, tech company preferred
Bachelor degree from top local or overseas universities.
Number oriented, multi-tasker with excellent analytical skills
A strong drive to make things happen, practical execution align with data-driven decision making

What we offer:

A high degree of autonomy and freedom of creativity in a welcoming environment
Sabbatical program of 15 days blocked leave every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
We aim to create an entrepreneur out of our team, where we are committed to support learning and development aspirations within and outside of our organization
A unique environment of a mission-driven digital company present since 2012, start-up mindset always - yet a bit wiser

Our Values:

If you are up for the challenge, we hope you will join the team and take part in our journey to create a “Truly-Global” product.

To find out more about us, please explore our website and app.