Associate, Customer Care (CSL)-Jakarta

Date Posted: Posted30+ hari yang lalu

Salary:

Indonesia

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Job Description

Location: Indonesia Department: Customer Service Location: Indonesia Job Description 1. Handle L3 task list; all logistic case related, any urgent and isolate case related to Customer Care Operation
2. Identify, qualify, analyst any potential issue and develop practical recommendations to resolve issues
3. Collaborate efficiently among cross-functional team/departments
4. Meet or exceed committed targets and operational metrics
5. Conduct regular review to monitor performance the BPO partners
6. Leads initiatives to drive continuous improvements through identifying new approach

Job Requirements 1. Min 3 years Customer Service
2. Positive attitude towards meeting tight deadlines and going the extra mile
3. Strong sense of ownership and accountability
4. Strong analytical skills (excel skills is a must) and business understanding.
5. Entrepreneurial and creative mindset with well-developed interpersonal and leadership skills
6. Demonstrated ability to handle multiple tasks, to prioritize them and meet deadlines
7. Structured work, focused on process, details and quality
8. Open minded with a very dynamic environment
9. Solid, detail-oriented documentation skills
10. Experience on handling customer complaint and problem solving
11. English proficiency for both writing and speaking is a must

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Job Detail

Job Id

e9a9fe0a825e986c
Location

Indonesia
Company

Lazada
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female