Guest Service Centre Supervisor

Date Posted: Posted10 hari yang lalu
Salary:
Mandarin Oriental Hotel Group
Jakarta
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Job Description

Position: Guest Service Centre Supervisor (Full time #528376)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • Supervises, coaches and supports all Guest Service Center Agent to ensure a smooth and efficient operation of the Guest Service Center and Business Centre Department
  • Report directly to the Guest Service Centre Manager.
  • To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
  • Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
  • Pass on requests in a timely and accurate manner to appropriate colleagues.
  • To ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues.
  • To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • Anticipate and recognize individual guest needs.
  • Take restaurant reservations during the restaurant’s non-operating hours.
  • Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
  • Operate the Guest Service Centre as the main command centre in the event of an emergency.
  • To handle all guest complaints and comments relating to the department tactfully.
  • To increase guest satisfaction and frequently have wow story.
  • Liaises with the Learning & Development Manager on departmental training needs.

Requirements:

  • 1 years Guest Service Centre experience in a luxury hotel.
  • Excellent knowledge of computers and systems.
  • Successful problem solving skills.
  • Excellent ability to communicate written and spoken English and Indonesian.
  • Outgoing and enthusiastic personality.
  • Excellent overall communication and organization skills.
  • Ability to multi-task and work under pressure.
  • Ability to stand for extended periods of time.
  • The ability to work well in a team environment.
  • Be a self-motivator and motivator of others.
  • Be able to consistently delight and satisfy our guest.

Advertised: 07 Apr 2022 SE Asia Standard Time
Applications close: 30 Jun 2022 SE Asia Standard Time

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Job Detail

  • Job Id
    e9c5a93e2bb499c8
  • Location
    Jakarta
  • Company
    Mandarin Oriental Hotel Group
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mandarin Oriental Hotel Group

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