Baru Housekeeping Supervisor

Date Posted: Posted5 hari yang lalu
Salary:
Mandarin Oriental Hotel Group
Jakarta
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Job Description

Position: Housekeeping Supervisor (Full time #528241)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • Responsible for maintaining the Legendary Quality Experience - LQE.
  • Ensure sufficient manning in Public Area Attendants are appropriate to operational demand and organize break times of team
  • Ensure staff’s punctuality, uniforms, personal hygiene and grooming standards.
  • Continuously monitor staff performance and provide on-the-job guidance.
  • Follow up to establish solutions appropriate to problems highlighted and motivate colleagues to take ownership of their work and follow up.
  • Conduct daily briefing of information important to the smooth operation of hotel. Encourage staff to focus on objectives.
  • Assist with the training of new staff and career development of current colleagues.
  • Provide support to Housekeeping during full-house situations and liaise QC/Housekeeping Manager/Exec HK as a support role. May be asked to also check rooms during busy time periods periodically to support the HK operations
  • Will work together with the Team Leaders to ensure consistent systematic approach to cleaning all public areas and works on the strategic side of ensuring that the works are being completed as scheduled.
  • To supervise the Public Area Attendants during the night and ensure efficient and effective cleaning in accordance with the cleaning schedule provided. All major cleaning will be processed during the night to avoid guests having to be inconvenienced by cleaning during the day.
  • Work with the Housekeeping Manager/Executive Housekeeper on routine cleaning programs including spring cleaning, etc.
  • Supervises outside contractors to ensure contractual compliance.
  • Will supervise all Housekeeping operations during the night. Ensuring smooth flow and preparing for the day shift.
  • Attend meetings pertaining to Front Desk operations and remain up-to-date with new innovations within the hotel.
  • Manage any additional projects and tasks as requested by the Housekeeping Manager/Executive Housekeeper
  • Co-ordinate with other departments such as Front Office and Food and Beverage to ensure smooth running of the operation and inter-departmental cooperation.
  • Rooms Supervisor is to be on site monitoring the production and cleaning processes by the Public Area attendants particularly in areas which are very frequented by guests. i.e. lobby, public bathrooms, elevators
  • Monitor training of new staff and their progress and be involved to identify team’s strength and weaknesses.
  • Set reasonable objectives for Public Area Team leaders and Public Area Attendants to achieve.
  • Report to the Housekeeping Manager/Executive Housekeeper regarding any incident, individual staff’s performance and attitude and be involved in regular coaching.
  • Maintain departmental filling system and ensure these are kept on minimum requirement.
  • Complete work orders for maintenance repairs and submit to Housekeeping order taker. Contact engineering directly for urgent repairs.
  • Monitor supplies, tools and machinery. Ensure they are sufficient for the operation work well and enough stock.

Requirements:

  • Reading, writing and oral proficiency in the English language.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent and organized manner.
  • Be able to relate to all levels of guests and management.
  • Have a minimum of 2 years experience in Housekeeping as a QC or supervisory level, preferably in luxury environment
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have excellent attention to details and service knowledge

Advertised: 30 Mar 2022 SE Asia Standard Time
Applications close: 30 Jun 2022 SE Asia Standard Time

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Job Detail

  • Job Id
    ea3df63dc1ecf62a
  • Location
    Jakarta
  • Company
    Mandarin Oriental Hotel Group
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mandarin Oriental Hotel Group

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