Job Description

VN 2022 61 Programme Officer (Movement Operations & Assisted Voluntary Return and Reintegration) (P2) Jakarta, Indonesia

Context:
Since the inception of IOM, Movement Operations & Assisted Voluntary Return and

Reintegration (AVRR) have been and continue to be a fundamental pillar of the Organization’s

work. The organized movement of persons in need of international migration assistance is a

primary mandate of the Organization and a cornerstone of IOM’s operations. Movement

Operations and AVRR are responsible for all aspects of travel for migrants and refugees under

IOM’s auspices, in accordance with the various framework agreements with resettlement and

receiving Governments and partners across the spectrum of the Organization's programmes.

Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM

Country Office (CO) in the world working on a wide range of activities in partnership with the

Government of Indonesia, civil society, private sector actors, migrants and communities. IOM

Indonesia is engaged in several thematic areas, including: Counter Trafficking and Labour

Migration (CT/LM), Disasters, Climate and Resilience (DCR), Immigration and Border

Management (IBM), Migrant Assistance, Migration Health, and Resettlement and Voluntary

Returns.

Under the overall supervision of the Chief of Mission (CoM), the direct supervision of Deputy

Chief of Mission (DCoM) and the technical supervision of the Head of Operation in Asia, the

Programme Officer (Movement Operations & AVRR) is responsible for supervising assisted

voluntary return and resettlement programme activities, including movement operations in

Indonesia CO.

Core Functions / Responsibilities:
1. Supervise the implementation of assisted voluntary return, resettlement and reintegration

projects at IOM Indonesia, including monitoring its administrative and technical aspects, in

compliance with IOM policies and standard, as well as donor requirements.

2. Maintain coordination at technical level with AVRR and Resettlement national stakeholders

(i.e. Government Authorities, NGOs, Country of Origin Representations, Migrants).

3. Provide technical inputs to support the development and implementation of an information

strategy that reaches populations who may require relevant information about their options

related to AVRR.

4. Coordinate and contribute to the development of specific Operational procedures for AVRR in

Indonesia and in close coordination with Country of Origin, facilitate the establishment of sound

and reasonable reintegration plans prior to departure for sustainable return.

5. Supervise and train, and facilitate ongoing counselling and guidance to staff, and implement a

sound case management system in compliance with IOM standards.

6. Enter case data into IOM databases and ensure proper filing in accordance with IOM Data

Protection Principles.

7. Coordinate monitoring and evaluation activities for reintegration. Implement quality assurance

procedures for movement operations, ensuring checks are being regularly undertaken by staff

members and checking that incident reports are being submitted and responded to in an

efficient manner. Compile and generate quality internal and external statistics and reports on

both reintegration and movement operations activities.

8. Supervise the efficient and effective management of airport services for arriving and departing

individuals in Indonesia, including in relation to documentation, luggage, escorts and special

services. Ensure staff deliver the highest quality service, interact appropriately with airport and

government officials and help in handling urgent issues as they occur. Monitor the work

schedule, validate hours and assist in processing relevant financial paperwork in close

coordination with the IOM finance department.

9. Monitor staff as they assist individuals at transit centers or third-party facilities. Monitor the

weekly shift schedule so that coverage is adequate to maintain a professional, safe, secure and

clean environment; recommend ways to address issues as they arise and to improve services.

For third party facilities, regularly conduct checks to ensure accommodation is up to IOM

standards, including coordinating the transit center vehicles and related schedules, staff and

paperwork, if relevant.

10. Ensure interpretation services are coordinated for individuals at the airport, in transit centers,

camps, consolidation points and third-party facilities or during transport by air, ground or water.

Supervise pre-departure counselling on pre-embarkation procedures and special needs, such

as meals, medication, wheelchairs and medical conditions.

11. Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies,

procedure and guidance in the Movement Management Manual (MMM), including assistance for

unaccompanied refugee minors (URMs). Coordinate training for staff members on working with

at-risk and sensitive cases and facilitate the mainstreaming of Prevention of Sexual Exploitation

and Abuse (PSEA) by organizing the provision of awareness and training sessions for staff and

service-providers.

12. Utilize relevant Movement Operations SOPs and Movements-related systems and

databases (including iGATOR, MiMOSA, SAR and Amadeus), and remain professional,

impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of

Conduct and instruction on the PSEA. Maintain and ensure the confidentiality and integrity of all

relevant paperwork in line with standards of conduct and data protection rules. Alert supervisor

or management of any non-compliance to SOPs or codes of conduct by IOM staff members or

partners.

13. Perform such other duties as may be assigned.

Required Qualifications and Experience:
Education

• Master’s degree in Political, Law, Social Science, International Relations, Social Work, Public

or Business Administration or a related field from an accredited academic institution with two

years of relevant professional experience; or

• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience in the field of migration issues including operational and field experience;
• Prior AVRR and Movement Operations experience, especially in IOM, is highly preferred;
• Transportation-related and/or management experience is a strong advantage;
• Experience in liaising with governmental authorities;
• Previous work experience on protection is preferable.

Skills

• Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus;
• In depth knowledge of the broad range of migration related subject areas dealt with by the

organization;

• Ability to guide and supervise staff at international level and coordinate administrative matters
• Strong written and verbal communication skills and ability to effectively communicate with and

lead a team;

• Excellent computer skills and a high level of proficiency in spreadsheet and database

applications;

• The ability to remain professional, impartial and unbiased during all interactions with migrants

and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual

exploitation and abuse (PSEA);

• Knowledge of IOM's Movement Operations program implementation;
• Knowledge of IOM’s administrative, financial and business rules and practices is desirable.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in

English and have at least a working knowledge of one additional UN Language (French,

Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Fluency in Bahasa Indonesia

is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:
Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural

differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely

manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and

innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes

responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains

complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling

environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p

df

Competencies will be assessed during a competency-based interview.

Other:
Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding

confirmation.

This selection process may be used to staff similar positions in various duty stations.

Recommended candidates endorsed by the Appointments and Postings Board will remain

eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in

the Professional Category of staff members. For this staff category, candidates who are

nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment,

accreditation, any residency or visa requirements, and security clearances. Subject to certain

exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or

after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No

late applications will be accepted.

How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment

system, by 21 March 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment

system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:
From 08.03.2022 to 21.03.2022

No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,

processing, training or other fee). IOM does not request any information related to bank

accounts.

Job Type: Volunteer