Associate Technician Field Ops

Date Posted: Posted25 hari yang lalu

Salary:

Indonesia

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Job Description

Associate Technician Field Ops-34324 Profession Field Operations Work Location Asia Pacific-Indonesia-Denpasar-Bali Schedule Full-time

Description

As Associate Technician Field Ops, you will perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class on-site field maintenance and support activities.

Reporting to the Senior Customer Success Specialist, you will be a part of the Service Management team responsible for technical competencies only a high-level knowledge of LAN Protocol Troubleshooting WAN Troubleshooting and LAN Equipment Configuration is necessary.

At SITA, we achieve more, together. Are you ready to join us?

What you will do

Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.
Reporting and escalating all observed problems to proper SITA operational escalation points.
Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
Complete AVMA Daily Diary accurately

Qualifications
Who you are

Minimum 1 years’ experience in onsite support activities and repairs of PCs Printersand LAN WAN equipment.
Must have dealt directly with external customers delivering to SLAs.
Experience of working at Customer locations.
Knowledge and understanding of LAN protocols
Ability to support and troubleshoot Ethernet networks.
Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.

What we offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero

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Job Posting Dec 15, 2021, 5:12:42 AM

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Job Detail

Job Id

edd0c767840d4ff2
Location

Indonesia
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female