Operations Training and Development Senior Associate

Date Posted: Posted30+ hari yang lalu

Salary:

Jakarta

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Job Description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA, INDIA, and LATAM, our 7-years old company has reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since. Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver-partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs.
Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.
We are looking for an Operations Training and Development Senior Associate, based in Jakarta. The ideal candidate has experience in fast-paced, dynamic environments and can help scale and manage our rapid growth across Indonesia. We are seeking someone who can thrive in a collaborative, open, and fun culture! If you are passionate about solving delivery problems through empowering communities, come join us and experience exciting, rapid growth!
THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Job Descriptions

Responsible to improve and maintain drivers' service quality
Monitor & analyze driver quality issues periodically
Prepare preventive activity to ensure drivers will be responsible while processing the order
Find the solution to decrease lost & damaged goods cases
Setup follow up action when drivers violate the code of conduct
Create digital or online education - training material
Assess, develop, and refine the whole driver quality journey

Requirements

At least 2 year experience from operations background, preferably from startup company.
Understand with Jakarta market
Ability to communicate in local languages are preferable
Join or have strong connection with drivers community in Jakarta
Ability to communicate, present and influence credibly and effectively at all levels of the organization
Ability to champion new processes from plan to close
Positive, passionate, proactive, self-initiative and attentive to details
Strong verbal and written communication skills with fluent proficiency in written and spoken English
Experience and familiar with spreadsheets, Microsoft Excel, and Power Point

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Job Detail

Job Id

eefcaeb6e65a2c0c
Location

Jakarta
Company

lalamove
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female