CALL CENTER

Date Posted: 24 hari yang lalu
Salary:
Jakarta
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Job Description

About the Assignment:
  • Guide our drivers and passengers in using our products
  • Manage service enquiries and disputes arising from our drivers and passengers
  • Provide excellent customer service to our customer base
  • Maintain good relationships and community building efforts with drivers and passengers

The Core Objectives:
  • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.

Essential Experience / Criteria:
  • Bachelor degree or equivalent
  • Min 1 year call center experience
  • Comfortable working in a Call Center environment
  • Good communication skill

Desirable Experience / Criteria:
  • Good command in spoken and written English
  • An effective listener and troubleshooter
  • Attentive to detail and accuracy
  • Comfortable with 24/7 shifts (night shift)

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Job Detail

  • Job Id
    f67147bcb4d9359d
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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