Date Posted:
Salary:
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Job Description

Lead the Customer Success team by inspiring and training the team for growth

Monitoring team members' daily tasks

Ensure KPIs achievement - both individual and team-based

Track, monitor, and communicate the progress of the team to the manager

Assisting team members with their personal development and career goal

Regularly check up with the team to evaluate individual progress

Contribute to share your ideas for continuous operation improvement
Bachelor’s degree / Diploma in any field, IT field is an advantage

2+ years experience in leading a Customer Service-related team with proven track record in achieving Customer Service/Customer Support team KPIs

Clear and fluent in English communication

Preferably has experience in startup or digital industry

Experience working at a hosting/domain company is an advantage

Prior knowledge about hosting, domain, and server would be an advantage

Familiarity with data analysis

Excellent analytical thinking and problem-solving skills

Fast learner & target oriented

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Job Detail

  • Job Id
    fae96b0902153e04
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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