Assistant Reservations Manager

Date Posted: Posted11 hari yang lalu
Salary:
Mandarin Oriental Hotel Group
Jakarta
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Job Description

Position: Assistant Reservations Manager (Full time #528531)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions (ie: Lost-it rates cannot dilute brand image)
  • Provide input into the different booking lead times of market segments to facilitate future control
  • Monitor and control the hotel’s inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment
  • Complete forecasts (3 day, 10 day, 30 day and 90 day)
  • Update booking curve and history spreadsheets daily
  • Prepare month end reports for Executive Committee and General Manager
  • Participate in discussion to define rate scales, and ensure correct loading into system
  • Work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems
  • Predict future demand and proactively set controls for managing demand and maximizing revenues
  • Provide input in selection process of other booking avenues and contracts (eg: voice, third-party, web-sites, etc) to ensure required control mechanisms are available
  • Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels
  • Ensure customer retention is appropriately included in rate qualifiers
  • Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions
  • Conduct weekly meetings with the hotel’s Executive Committee to review all revenue decisions for the next 3 months (ie: length of stay, best available rate, 21 day strategy)
  • Identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted
  • Provide input into market perception based on shifting trends on future demand
  • Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch
  • Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts
  • Monitor and respond to client (travel agent, travellers, etc) concerns related to the processes for reserving the accommodations
  • Maximize room revenue and occupancy by effectively controlling rates and availability
  • Update the various distribution channels, (Synxis, SMS, HubX, etc.) for proper rate and room availability.
  • Assist in the creation and maintenance of rate codes in the various systems
  • Complete follow through of no-show and late cancellation charges
  • Ensure that Guest History is updated and acted upon accordingly
  • Clarify duties and responsibilities of Reservations colleagues and ensure that work processes are in a logical order

Requirements

  • Degree or Diploma in Hospitality Management or related Sales and Marketing field.
  • 2 years Revenue Management experience & Guest Service Centre experience in a luxury hotel
  • Proficient in Microsoft Excel
  • Able to communicate written and spoken English
  • Excellent overall communication skills
  • Strong mathematical and analytical skills
  • Knowledge and grasp of hotel distribution systems (GDS, internet, etc.)
  • The ability to work well and lead in a team environment
  • Experience with a Global company
  • Excellent leadership skills and ability to motivate his/her team.
  • Excellent knowledge of computers and systems.
  • Successful problem-solving skills.
  • Outgoing and enthusiastic personality.
  • Ability to multi-task and work under pressure.
  • Ability to stand for extended periods of time.
  • Be a self-motivator and motivator of others.
  • Be able to consistently delight and satisfy our guest.

Advertised: 21 Apr 2022 SE Asia Standard Time
Applications close: 31 Jul 2022 SE Asia Standard Time

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Job Detail

  • Job Id
    fcb489b3265c4535
  • Location
    Jakarta
  • Company
    Mandarin Oriental Hotel Group
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mandarin Oriental Hotel Group

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