Seller Engagement (E-commerce)

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

In this role you will be responsible for developing and contributing to online engagement plans, and creating regular touchpoints that drive sellers to consume, and engage with contents and other sellers in the forum. The incumbent will also be responsible for promoting a sense of community and inclusion across sellers and team members.

Join us as we drive the future of e-commerce here at TikTok.

Roles & Responsibilities:
  • Build and maintain good working relationships with sellers, building trust as key to continuous growth.
  • Leveraging good sensitivity in collecting feedbacks from sellers from digital engagement and interactions.
  • Build and maintain digital touchpoints delivering regular contents that transfers knowledge as well as motivation.
  • Capturing trends among seller community cells, and translating that internally to engagement improvements.
  • Delivering the best customer experience by providing the best service.
  • Collaborate with cross function team to support and maintain sellers' learning curve and experience.
  • Minimum Bachelor's Degree or above.
  • 2-5 years of experience in seller education, engagement and/or seller community experience from e-commerce platforms, or e-commerce sales from brands.
  • Strong understanding of influencers, social media, e-commerce, livestreaming, and digital trends landscape.
  • Strong communication, public speaking, organizational, and time management skills; comfortable working in a fast-paced and dynamic environment.
  • Ability to form judgements and empathy towards sellers and analyze situations to understand sellers needs and boost productivity.
  • Proficient in English and native Indonesian language.

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Job Detail

  • Job Id
    fdb1c430f1624d7c
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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