Résumé du poste
1. Promote all kinds of necessary service plans by managing all the processes that customers experience.Rôle et Responsabilités
1. [Customer quality management] Participates in activities to secure the quality competitiveness of company and customers, and communicate with customers for the quality management.
2. [Quality issue response] Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures.
3. [Processing quality-related cost] Establish strategies and handle related affairs to minimize the risk related to cost of quality (accident/ compensation/ RMA(Return Material Authorization), etc.)
4. [Customer approval management] Carry out approval within the scheduled period in regards to the critical issues (approval documents, change point, audit, etc.) that require customer's approval.
5. [Customer information management] Prepare and provide all sorts of information that are shared with customers.
6. [Customer sample management] Manage samples of customer complaint, and perform customer response tasks via internal system.
7. [Building human network] Participate in technology and human interaction network with the customer, and operate a council meeting.
Skills and Qualifications
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.