Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities include, but are not limited to:
1. Full life-cycle project management for service aspects of all projects and programs,
2. Design and implement service improvement processes jointly with relevant business units,
3. Analyze data relating to quality improvement, customer feedback and work with relevant business units to improve service quality,
4. Perform root cause analysis and recommend changes/enhancement for continuous improvement,
5. Align internal service standards with industry benchmarks,
6. Keeping other units informed of changes to business processes & services,
7. Align internal service standards with industry benchmarks,
8. Proactively seeking out and helping to initiate service improvement projects.
Requirements:
Primary Location: Indonesia
Job: User Experience
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Dec 20, 2021, 3:23:14 AM
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