Responsibilities :
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
• Play a significant role in long-term planning, including an initiative geared toward operational excellence
• Supervise and coach office team leader on a weekly basis
• Suggest improvements to the various communications by the company
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Communicate and coordinate with internal departments