Introduction
Accor Hotels is seeking a motivated and detail‑oriented Assistant Banquet Manager to join our dynamic banquet and events team at one of our premier hotel properties. In this pivotal role you will support the Banquet Manager in delivering flawless food‑and‑beverage service for conferences, weddings, corporate meetings, and special celebrations. You will work in a fast‑paced, guest‑centric environment where excellence, teamwork, and creativity are prized. The position is full‑time, Monday through Saturday, with working hours from 08:00 to 17:00, and includes shift work on weekends and public holidays as required by event schedules.
Responsibilities
- Assist the Banquet Manager in planning, coordinating, and executing banquet events from set‑up through breakdown, ensuring compliance with Accor service standards.
- Supervise and coach a team of banquet attendants, servers, and kitchen liaison staff, fostering a collaborative atmosphere and encouraging continuous improvement.
- Monitor service quality, cleanliness, and operational efficiency throughout each event, addressing any issues promptly to maintain guest satisfaction.
- Collaborate with the sales, culinary, and front‑desk departments to align event requirements, menu selections, and timing.
- Handle guest inquiries, special requests, and unexpected challenges with professionalism, turning potential problems into positive experiences.
- Prepare and manage banquet inventory, including linens, tableware, and audiovisual equipment, ensuring all items are available and in excellent condition.
- Maintain accurate event documentation, such as floor plans, staffing rosters, and post‑event reports for management review.
- Support the implementation of health, safety, and hygiene protocols, especially during high‑traffic periods and when serving large groups.
- Participate in regular training sessions and share best practices with peers to elevate overall banquet performance across the property.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality Management, Tourism, Business Administration, or a related field.
- At least 1–3 years of hands‑on experience in banquet or events operations, preferably within an international hotel brand.
- Strong communication and interpersonal skills, with the ability to interact confidently with guests, senior management, and cross‑functional teams.
- Professional appearance, well‑groomed, and a guest‑oriented mindset at all times.
- Proven ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines during peak event periods.
- Willingness to work flexible shifts, including weekends and public holidays, to accommodate event schedules.
- Good command of English (spoken and written) is an advantage; fluency in Bahasa Indonesia is required.
- Leadership potential – the capacity to motivate staff, delegate tasks, and provide constructive feedback.
- Detail‑oriented, responsible, proactive, and able to anticipate guest needs before they arise.
- Basic knowledge of food‑and‑beverage service standards, banquet equipment handling, and event logistics.
Benefits
- Employee benefit card providing discounted rates at Accor hotels worldwide, enabling staff to experience the brand’s hospitality first‑hand.
- Access to Accor’s comprehensive learning platform, including leadership development, culinary workshops, and language courses.
- Clear career progression pathways with opportunities to advance within the property or transfer to other Accor locations globally.
- Participation in corporate social responsibility (CSR) and ESG initiatives, allowing you to contribute to community projects and sustainability programs.
- Competitive salary package, performance‑based bonuses, and statutory benefits in accordance with Indonesian labor law.
- Health and wellness programs, including medical insurance, employee assistance services, and regular wellness activities.
About Company
Accor is one of the world’s leading hospitality groups, operating a portfolio of more than 5,200 hotels across 110 countries. With brands ranging from luxury to economy, Accor is committed to delivering memorable experiences for both guests and employees. The company places a strong emphasis on innovation, sustainability, and inclusive growth, fostering a culture where talent is nurtured and diversity is celebrated. By joining Accor, you become part of a global network that values creativity, teamwork, and a shared passion for hospitality excellence.
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