Introduction
We are seeking a dynamic and customer‑focused Front Desk Staff (Layanan Pelanggan dan Administrasi) to join our growing team. This role serves as the first point of contact for visitors, clients, and partners, ensuring a professional and welcoming environment while handling a variety of administrative tasks. The successful candidate will thrive in a fast‑paced setting, exhibit excellent communication skills in both English and Indonesian, and demonstrate a proactive attitude that enhances the overall guest experience.
Responsibilities
- Greet and assist all visitors, clients, and callers with a friendly and courteous demeanor, providing accurate information and directions.
- Manage the reception area, including handling phone calls, emails, and inquiries through the VHP (Virtual Hospitality Platform) system.
- Maintain and update the visitor log, issue temporary access cards, and coordinate with security personnel as needed.
- Perform routine administrative duties such as filing, scanning, data entry, and preparing daily reports for management.
- Schedule and coordinate meeting rooms, ensuring that all necessary equipment and materials are prepared in advance.
- Assist with the preparation and distribution of internal communications, newsletters, and promotional materials.
- Handle incoming and outgoing mail, packages, and courier services, ensuring timely delivery and proper documentation.
- Support the HR and finance departments with basic onboarding paperwork, attendance tracking, and expense reimbursements.
- Provide occasional driving assistance for business errands, requiring a valid SIM A (Indonesian driving license).
- Continuously monitor the reception area for safety and cleanliness, reporting any issues to facilities management.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Business Administration, Hospitality, or a related field.
- At least 1 year of proven experience in a front desk, customer service, or administrative role.
- Proficiency with the VHP (Virtual Hospitality Platform) or similar property management software.
- Fluent written and spoken English; strong command of Bahasa Indonesia is also required.
- Excellent verbal communication and interpersonal skills with a positive, solution‑oriented attitude.
- Valid Indonesian driving license (SIM A) for occasional transportation duties.
- Ability to work Monday through Saturday, 08:00 – 17:00, with flexibility for occasional overtime.
- Strong organizational skills, attention to detail, and the ability to multitask in a busy environment.
- Gender: Open to all applicants.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development opportunities, including training on hospitality software and customer service excellence.
- Transportation allowance and reimbursement for fuel expenses when driving for work purposes.
- Employee assistance program offering counseling and wellness resources.
- Team building events, monthly outings, and an inclusive workplace culture that values diversity.
About Company
Our company is a leading provider of integrated hospitality and business services in Indonesia, catering to a diverse client base that includes corporate partners, international travelers, and local communities. We pride ourselves on delivering exceptional service, leveraging technology such as VHP to streamline operations, and fostering a collaborative environment where every employee can grow and make a meaningful impact. Join us and become part of a forward‑thinking organization that values innovation, integrity, and the personal development of its people.
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